Making the Banking Workplace Better
Digital technologies are transforming the banking industry. Today’s customers and employees demand more choice, collaboration and mobility. And they will settle for nothing less.
As banking becomes increasingly mobile and virtual, new digital technologies have become the heart of the business — and the workplace. Employees in this field now expect anytime-anywhere access to tools that support their highly mobile and fluid work styles. They understand that connection, communication and collaboration play a key role in improving customer service, and they expect technology to meet this important goal. Read more about how these advancement are Making the Banking Workplace Work Better.
A people-first approach
Workplace IT is often designed and deployed around technology first. Businesses introduce, implement and deploy tools piecemeal, resulting in a hodgepodge of solutions that leaves users feeling disconnected.
Too much time — and money — is spent getting technology to work, which can aggravate employees, slow down the business and thwart efforts to connect the enterprise end to end. By placing the focus on workers and their preferred work styles instead of on the technology, banking organizations can shift attention back to their most important asset: their people. Today’s banking enterprises need a workplace solution based on a unified technology model that fits the way people work. In short, organizations need to start with people first, and build the technology to meet their needs.
The CSC MyWorkStyle advantage
CSC MyWorkStyle is an integrated set of workplace solutions that aims to do just that. The managed-service solution extends from traditional PC device management to mobile devices, content management, communications and collaboration tools, and virtual desktop capabilities. The solution delivers the right tools at the right time to mobile and fixed workers, enabling real-time collaboration and easy day-to-day workflow.
CSC MyWorkStyle can be personalized to meet the needs of different types of banking workers. For example:
The head of compliance is an important bank worker entrusted with the challenging task of ensuring that the bank complies with an ever-increasing and complex set of regulations. This employee must be able to collaborate quickly and easily with colleagues across the enterprise and access common data sources easily and securely to complete reports on time. CSC MyWorkStyle can help make this happen.
Also consider the head of operations. This worker must streamline operations, including communications, while at the same time managing change for the future. The ability to quickly communicate with employees, customers and suppliers is key, as is keeping track of ongoing projects across the enterprise. CSC MyWorkStyle can provide an optimized, automated workflow to empower this type of employee.
A card sales manager is all about hitting targets. This deskless worker needs up-to-date product descriptions and other sales tools in real time to understand how the bank’s products will meet customer needs. CSC MyWorkStyle lets this employee stay in contact with colleagues and clients while on the go.
The head of innovation must manage and facilitate a client cocreation space to explore and create prototypes of new financial products and services. This innovator has to move from desk to meetings to mobile locations while securely accessing data and collaborating with colleagues, and CSC MyWorkStyle can accomplish this.
Also consider the branch manager who must ensure that staff members deliver a professional, efficient customer experience. For this employee, CSC MyWorkStyle can provide access to the employee training portals, collaboration spaces and applications needed to support staff and demonstrate banking products.
The modern workplace
To deliver on the promise of a modern workplace, banking organizations must respond to the unique needs of different user populations, connecting employees to one another as well as to external parties, and ensuring that they have the information they need to perform their work securely and seamlessly.
CSC MyWorkStyle incorporates best-of-breed vendors and technologies, as well as CSC’s extensive systems integration capabilities. Security, service management and automation form the cornerstones of the solution, which ultimately puts end-users in control of their IT experience.
With CSC MyWorkStyle, banks can create a secure, next-generation workplace that integrates new and legacy tools into a consistent and productive user experience. This people-first approach to IT results in real-time collaboration, increased productivity, seamless, secure access to information and, for banking organizations, improved customer service.