Personalizing the Workplace
In today’s digital world, people experience and share life through devices. The constant access to technology has changed nearly everything, from how we shop, communicate and socialize, to how we work — and the shift is bound to continue.
Employees have grown to expect anytime-anywhere access to tools that support their highly mobile and fluid work styles. Armed with a DIY attitude, workers access the technology they need to be productive, even if the enterprise doesn’t support it. They understand that connection, communication and collaboration play key roles in success, and they expect technology to meet these goals. This paper, Personalizing the Workplace, explores how by focusing on workers and preferred work styles rather than on the technology enables businesses to concentrate on their most important asset: their people.
A People-First Approach
So how can today’s workplace satisfy worker demands? With a new IT approach.
Workplace IT is often first designed and deployed around technology. Businesses introduce, implement and deploy tools piecemeal, resulting in a hodgepodge of solutions that leaves users feeling disconnected. Too much time — and money — is spent getting the technology to work, which can aggravate employees, slow down the business and thwart efforts to connect the enterprise end to end.
By focusing on workers and preferred work styles rather than on the technology, businesses can concentrate on their most important asset: their people. Today’s companies need a workplace solution based on a unified technology model, one designed to function the way people work. In short, they need to start with people and build the technology to meet their needs.
The CSC MyWorkStyle Advantage
CSC MyWorkStyle is an integrated set of workplace solutions that aims to do just that. The managed- service solution extends from traditional PC device management to mobile devices, from content management to communications and collaboration tools. It also has virtual desktop capabilities.
The solution delivers the right tools at the right time to mobile and fixed workers, wherever they’re logging on from, enabling real-time collaboration and easy day-to-day workflow. And it engages and empowers the next-generation workforce, so that better business results are realized.
CSC MyWorkStyle can be personalized to meet the needs of five different types of workers commonly found in enterprises:
Deskless: This work style is for those who perform their role outside the traditional office or enterprise building. It also extends to partners connected to the organization through a value chain or business agreement who need to plug into the information flows of an enterprise.
Process: Process workers rely on the right tools to improve job performance and customer service. They need a business environment that is agile and integrated with people, technology and information.
Knowledge: To drive efficient results and make informed decisions, today’s knowledge workers require access to real-time information and globally connected communities with integrated collaboration.
Executive: Executives interact with more individuals inside and outside the company than anyone else does, requiring situational awareness and rich collaboration anytime, anywhere. They need to zero in on the right information and people at the right time to take actions and track status to achieve business goals.
Innovator: Inspiration can happen at any time, and innovators need flexible, rich and easy access to the people and places that inspire their creativity. This workstyle will help staffers originate and develop the next big business idea.
To deliver on the promise of a modern workplace, enterprises must respond to the unique needs of different user populations, connecting workers to each other and to the information they require, securely and seamlessly.
The Workplace of Tomorrow
Enterprise customers share the goal of improving productivity, attracting and retaining staff and deploying new services while keeping the business running. In addition, dealing with cybersecurity and regulatory compliance has become a pressing business concern.
By using CSC MyWorkStyle, which incorporates best-of-breed vendors and technologies, as well as CSC’s extensive systems integration capabilities, enterprises can create a secure, next-generation workplace that integrates new and legacy tools into a consistent and productive user experience. In this environment, IT can readily provide rights and services to employees based on their roles.
This novel, people-first approach to IT results in real-time collaboration, increased productivity and seamless, secure access to information across the enterprise — and beyond.
It’s the first step in the digital journey to the workplace of tomorrow.