Putting People First in the Healthcare and Life Sciences Workplace
Digital technologies have brought big changes to the healthcare and life sciences workplace.
As new models of IT provide a platform for innovative new models of care, workers have had to adapt to changing processes and tools. Connection, communication and collaboration now play an ever more important role in improving patient outcomes, and technology drives this important goal.
How can the healthcare workplace of today meet these demands? By adopting an agile IT approach. This paper, Putting People First in the Healthcare and Life Sciences Workplace, explores explores how focusing on workers and preferred work styles rather than on the technology enables businesses to concentrate on their most important asset: their people.
A People-First Approach
Workplace IT is often designed and deployed around technology first. Organizations introduce, implement and deploy tools piecemeal, resulting in a hodgepodge of systems that leaves users feeling disconnected. Too much time — and money — is spent getting technology to work, which can aggravate employees, slow down the business and thwart efforts to connect the whole healthcare ecosystem.
By focusing on the workers and their preferred work styles instead of on the technology, healthcare and life sciences organizations can shift the focus back to their most important asset: people. Today’s organizations need an agile workplace solution based on a unified technology model that fits the way people work. In short, they need to start with people first, and build the technology to meet their needs.
The CSC MyWorkStyle Advantage
CSC MyWorkStyle is an integrated set of workplace solutions that aims to do just that. The managed- service solution ranges from traditional PC device management to mobile devices, content management, communications and collaboration tools, and virtual desktop capabilities. The solution delivers the right tools at the right time to mobile and fixed workers, enabling real-time collaboration and easy day-to-day workflow.
CSC MyWorkStyle can be personalized to meet the needs of different types of healthcare and life sciences workers. For example:
A care coordinator needs access to the right data to organize high-quality coordinated care, enable staff collaboration and make decisions that improve outcomes for patients. This process worker needs access to clinical systems, collaborators and business applications. And he or she needs to tap into timely, accurate data to identify services, schedule appointments and document the whole process. CSC MyWorkStyle can supply the necessary tools.
On the other hand, consider a knowledge worker — a physician or nurse — who delivers care in the care setting or out in the community. This worker requires anytime/anywhere mobile access to a specific set of applications and collaborative tools. For example, a nurse visiting a patient in the community needs quick, reliable access to patient data on a mobile device, just as a physician examining a patient at bedside needs access to patient records. Information logged on individual devices needs to sync with databases maintained by the hospital or care setting. CSC MyWorkStyle can make this happen.
In another example, consider a department head, analyst or supply chain lead for a healthcare or life sciences organization. Each one requires secure access to workplace systems to optimize clinical and business processes. These workers also need to connect to the right information, people or systems quickly and easily to reduce wasted time and optimize performance.
Also consider a scientist who uses technology as a tool to advance scientific knowledge and thinking. He or she spends time working autonomously in the lab, collaborating with partners and traveling, and needs access to data at each location and on every device. CSC MyWorkStyle can provide these innovators with seamless access to data, resources and applications, as well as significant computing power to run calculations and simulations.
To deliver on the promise of a modern workplace, healthcare and life sciences organizations must respond to the unique needs of these different user populations — and more — connecting people across the healthcare ecosystem and providing the information they require to perform their work securely and seamlessly.
The Modern Workplace
With CSC MyWorkStyle, which incorporates best-of-breed vendors and technologies, as well as CSC’s extensive systems integration capabilities, enterprises can create a secure, next-generation workplace that integrates new and legacy tools into a consistent and productive user experience.
This people-first approach to IT results in real-time collaboration, increased productivity, seamless, secure access to information and, for healthcare and life sciences organizations, the potential for improved patient outcomes.
It’s the first step in jumpstarting the journey to the digital healthcare workplace of tomorrow.