Forrester Names Leaders in Global Workplace Services Report
International research and advisory firm Forrester Research Inc. has named the top 13 providers of workplace services in the world. CSC is among the Leaders named in the research firm’s report, “The Forrester Wave™: Global Workplace Services: Q4 2015.”
In the report, Forrester evaluates the rapidly evolving industry of workplace services that blend “traditional and newer services like virtual desktop models and mobility services.”
The industry faces unique challenges, the report notes, as today’s workforce becomes more digital and more mobile. “Instead of a fixed location, the workplace is wherever the end user is… using whatever device they have available (e.g., smartphone, tablet, or notebook). Thus, workplace service providers face an increasing challenge in delivering effective and useful services to increasingly empowered end users and must use advanced data analytics to understand end user preferences,” the report states.
To determine leaders in the field, Forrester evaluated provider capabilities based on 27 criteria, including current offering, strategy and market presence.
According to the report, CSC “retains its role as one of the leading broad-based suppliers of infrastructure services and transformation with a robust portfolio of offerings, including workplace services.”
The report cites CSC’s recent acquisition of Fruition, a leading ServiceNow implementation firm, as reinforcing “an already strong focus on service management.” Plus, the report notes that CSC “boasts a well-balanced geographic distribution of integrated delivery.”