Success Stories

Maintaining and Enhancing e-Commerce Platform

Client:

Technology solution provider in hospitality and retail industry

Challenge:

Working in multiple projects at the same time

Solution:

Build up a strong collaboration environment with our client and with customers of our client

Results:

Over 6 years of service, the CSC team has been working closely with our client and resolved 30 bugs/tasks/enhancements assigned monthly in average
The e-commerce framework has been continuously strengthened and updated with new features

Our client is a leading provider of information technology solutions for the hospitality and retail industries. They provide a complete set of strategic offerings to provide services and technology to help clients optimize their online channel as part of a rich multi-channel operation.

Technology

Microsoft SQL Server 2000 & 2005
IBM Websphere 5.1, Tomcạt 5.x
MySQL 4.x, MySQL 5.x, SQL 2000, SQL 2005, Oracle 10g
JDK 1.4.x
Web Service, Endeca
SOAP / WSDL
J2EE, JSP, TagLib.
XML, XSL, XSLT
AJAX, JavaScript, DHTML and MOSS 2007
C#, JavaScript, Ajax
XML, CSS

Team Size

20 resources on average, 6 years relationship

Service Request

Our client has developed a framework based on J2EE for building e-commerce sites for over 15 years and has used it as a toolkit to develop websites for several retailers. Without losing business focus, our client wanted that the framework and the customer websites developed from it to be continuously maintained and enhanced to catch up with new business needs and new technologies. They also wanted those processes to be performed with the lowest cost and highest quality.

Challenge:

Working in multiple projects at the same time
High expectations (in both performance and quality)
Requiring a deep understanding and experience both technically and in the retail industry

Solution:

Build up a strong collaboration environment with our client and with customers of our client
Product Development team takes care of maintaining and enhancing the framework
Implementation team takes care of maintaining and enhancing the production sites that are developed from the framework

Results:

Over 6 years of service, the CSC team has been working closely with our client and resolved 30 bugs/tasks/enhancements assigned monthly in average. The e-commerce framework has been continuously strengthened and updated with new features. The production websites developed from that framework are highly customized to reflect specific business needs and stabilized, with any defects fixed instantly.

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