IT Database Administrator

Primary Role

The IT Database Administrator (IDA) is responsible for installing & supporting the database software and databases and ensuring their performance, availability and security. Responsible for, but not limited to, the following areas relating to the day-to-day support of the databases:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Database Support
6. Patch Management, Vulnerability remediation.
7. Maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Software currency
11. Adherence to Incident, Problem & Change management process

Working Relationships

• Directly report to Line Manager/supervisor and others if need;
• Work across in different teams in different locations if need;
• Work with clients and/or counterparts if have.

Professional Responsibilities

Technology & Tasks:

• Installing, commissioning, managing, tuning, patching, supporting;
• Troubleshooting & performing database administration;
• Being responsible for ensuring availability and performance of the databases;
• Being responsible for managing the internal and external database security;
• Assisting the Application team in database migrations, applying traces, etc. as
• required;
• Providing database backup and recovery;
• Working to ensure that the associated hardware resources allocated to the
• database provide high resilience and performance;
• Proactively monitoring database systems to ensure secure services with
• minimum downtime;
• Being responsible for providing trend analysis to management team to enable
• them to make informed decisions regarding resource management;
• Being responsible for improvement and maintenance of the databases to include
• rollout, patching and upgrades;
• Being responsible for implementation and release of database changes according to agreed timescales;
• Troubleshooting skills to effect fast problem resolution;
• ITIL knowledge especially in the areas of Incident Management, Problem
• Management and Change Management;
• Being responsible for Performance, Capacity & Availability Management.
• Familiarity with performance monitoring tools, etc;
• Possessing appropriate skills in database security, vulnerability remediation,
• patch management;
• Setting up and maintain documentation and standards;
• Planning, ordering, installing, testing and maintaining all database software and work with vendors & suppliers to resolve problems;
• Experiencing of managing multiple databases on large systems;
• Good working knowledge of UNIX & Windows Operating Systems & clustered environments;
• Having practical experience in monitoring and tuning a database to provide a high availability service.

People:

• Being team work in a dynamic environment;
• Synergizing & co-ordinating with various product lines (e.g. Applications, Network, Storage, Backups, Messaging, Security, etc) for project;
• Implementing, troubleshooting, communicating, efficiency & productivity improvement;
• Providing knowledge transfer and coach new staff members;
• Being a part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions;
• Having strong self-sufficiency and initiative working on projects;
• Being good fluency in the English language with proficiency in written and verbal
• English communication skills;
• Developing and maintaining communications with staff, customer, vendors, and CSC designated account team as appropriate.

Customer:

• Serving as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services;
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded;
• Helping ensure all Service Levels (SLA) are met or exceeded.

Business:

• Serving as a contact for vendors of MIDRANGE related application products,
• ISVs software and services;
• Investigating sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications;
• Managing the 3rd party service providers that provide such services;
• Updating the Asset Management Configuration Management, Known Error, etc
• database as needed;
• Helping introduces new technology and process improvement strategies, with an understanding of past/present computing environments.

Financial:

• Evaluating Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency;
• Keeping track of maintenance contract renewal & expiry dates;
• Preparing and recommends maintenance & refresh budgets for approval.

Typical Outputs and Deliverables:

• Maintaining a stable, secure, optimized and current platform environment;
• Working with the support functions & team to ensure all Service Levels are
• met or exceeded;
• Process Manuals, e.g. Account Operations Manual;
• Problem Resolution;
• Quality Assurance;
• Operational Policies, Procedures, Standards;
• Management Reporting related to, but not limited to, the following areas:

1.    Capacity Management
2.    Configuration Management
3.    Performance Management
4.    24 x 7 Availability Management
5.    Processing Operations
6.    Systems and Technical Support
7.    Virus & Patch Management
8.    Vulnerability Remediation
9.    Hardware maintenance and Monitoring
10.   Technical documentation
11.   Asset Management
12.   Technology currency
13.   Server refresh reports
14.   Service Level Metrics
15.   Root Cause Analysis reports

• Technical Analysis and Recommendations;
• Product Evaluation Reports.
• Professional Requirements
• At least 04 years of IT experience in database administrator role is a must;
• Having good communication skills in English is required;
• Being a team player with excellent interpersonal and communication skills is needed;

Education/Training

• Bachelor's is a plus;
• Diploma or College’s degree is considered;
• Major in computer science, MIS (managed infrastructure service) preferred;