Our extensive experience working end to end across the meter-to-cash process enables us to provide you pragmatic insights in managing through this unprecedented change.

The good old days of Customer Operations, where you were just being asked to improve  service while reducing costs, are gone. New demands, mandates, technologies, and social responsibilities have dramatically changed the business landscape.

Our extensive experience working end to end across the meter-to-cash process enables us to provide you pragmatic insights in managing through this unprecedented change. Together we develop clear strategies and tactics to transform your operations to meet the challenges ahead. Underpinning this subject-matter expertise, and core to our business, is our industry-recognized CIS “know how.” Process change alone, while critical to performance, doesn’t get you far. It’s all about automation. We can quickly determine if your CIS is up to the task, needs enhancement, or needs replacing.

Together, we develop your plan that is tailored to get you where you want to be. From there you decide how you would like us to participate in implementing the plan and supporting your operation.

Improve Operations and Manage Costs

We offer:

• Operational strategy and tactical planning
• Process improvement and reengineering
• CIS evaluation, justification, and implementation
• Outsourcing vendor evaluations and solutions
• Operational expertise, solutions, and support:
  • Customer care
  • Billing and payment processing metering and field operations
  • Credit and collections acquisition, sales, and marketing

Download our Customer Operations brochure, with insights from Bass & Company, a CSC Company (PDF, 94KB).

Contact us today.