White Paper: Accelerating Your Path to Meter-to-Cash and Revenue-Cycle Effectiveness
Ed Krause, Utilities Partner and Meter-to-Cash Leader, CSC
Whether you’re in the process of deploying smart meters or your deployment process is complete, your contact centers, billing operations, business processes, information systems applications and employee training efforts are likely lagging behind.
When it comes to smart meter and smart grid deployment, few utilities have planned for the impact of new technologies on back-office operations and systems, and the processes and people that drive them.
Meter-to-cash innovation and efficiency is essential to the profitability and viability of your business. The pressure is on to reduce your costs and improve service by replacing your manual, paper-based processes with new technologies. And, because these functions are the primary link to your customers and revenue generation, it’s critical that you introduce innovation that enhances revenue collection while boosting customer satisfaction.
The Impact of Meter-to-Cash Applications
Effective meter-to-cash applications can mitigate the impact of:
- Outdated, poorly-defined business processes
- Escalating amounts of data
- Changing and complex rate structures — dynamic pricing — on legacy billing systems
- Customer care/call centers, billing, payment, and collection costs
- Increasing contact volumes
Register to download the entire white paper Accelerating Your Path to Meter-to-Cash and Revenue-Cycle Effectiveness (PDF).