Meter to Cash & Smart Grid Meters
Significant investments in information and communications smart grid technologies, new products and services, and physical infrastructure position utilities to improve service reliability, drive bottom-line profitability, and create new revenue centers. While regional investment focus differs, utilities maintain operational efficiency and improving the customer experience as key investment drivers.
However, utilities are underprepared to accomplish these smart grid technology goals due to challenges with project implementation and business process change.
As projects move from strategic planning to implementing smart grid business opportunities, it becomes evident that smart grid utilities need to place greater emphasis on enterprise architecture, data management, security assurance, and managing network communications performance.
IDC Energy Insights conducted interviews with utility senior management who have responsibility for customer operations, smart grid, and information technologies. These interviews formed the primary research base for CSC's Smart Utilities and Meter to Cash initiative. Interviews were conducted with 18 executives in Australia, China, the United Kingdom and the United States.
Read our press release: Study Reveals Opportunity for Global Utilities as Grids Get Smarter
Read the Smart Utility and Meter to Cash Study Executive Summary (PDF).