Testing Mobile Apps: 5 Actions banks should consider
Mobile banking: testing times for apps development
Banks are overwhelmingly looking for quality in their mobile applications. Our survey reveals that 17% of banks are spending more than 26% of their current IT budget on mobile application development, indicating that there are a significant number of new apps set to be launched, while 22% say it takes more than a year to develop and launch a new mobile application.
With recent high profile service outages caused by the number of concurrent users checking balances and making transactions, our survey reveals five key actions banks should consider when developing and testing mobile applications.
5 Actions Every Bank Should Consider
1. Monitor and evaluate
Monitor mobile banking usage and evaluate your current roadmap and digital strategy to ensure the channel is given the attention your customers deserve. This includes making sure that existing IT and business processes are aligned toward your strategy, and are not throwing up obstacles to satisfying and delighting mobile banking customers.
The survey findings show that doing all mobile development in-house takes longer. Review the options for outsourcing and assess the parts in the process that may be suitable for offshoring.
3. Customer experience
Customer experience remains the top priority. Therefore gather current data to understand what your customers want from your mobile channel, and what devices they are using, and prioritise testing efforts to these devices and operating systems
4. Cloud technology
Mobile device and operating system combinations will continue to proliferate. Companies should consider adopting cloud technologies to reduce time and cost, and increase development efficiency and coverage of the mobile banking user base.
5. Agile Testing
Maintain an agile testing capability that enables you to respond quickly to emerging security threats, quickly evaluate whether your apps are exposed, and escalate to mobile development teams for a fix.
To find out more about Banking Mobile options, download the The Finextra: Mobile Banking Survey, Testing times for apps development.