National Security and Defence
In the summer of 2012 CSC won the seven year contract, commencing 13 November 2012, for the delivery of military personnel pay and veterans’ pensions, along with providing HR application services for the British Armed Forces around the world. It also encompasses business process outsourcing (BPO) services for salary and pension payments, back-office functions, and the Enquiry Centre which handles calls from Service Personnel covering pay, pensions and HR queries. This is administered on JPA (Joint Personnel Administration), one of the largest and most complex HR and payroll systems in Europe, based on the Oracle E-Business Suite (EBS).
To give an idea of scale, on this Account each month, CSC pays the salary of 180 thousand serving personnel along with 420 thousand pensioners. It answers 30 thousand phone calls, opens 1600 new pensions and processes a similar number of deaths, makes 500 loans to help service people buy homes and altogether collects, disperses and accounts for each month over £1 billion of Tax payers’ money.
CSC first task was to undertake a major technical upgrade, subsequently known as “TR13”. This was because the version of Oracle EBS in use by DBS was due to go out of support by the end of 2013. Upgrading to the latest version, Release 12 (R12) and refreshing the underlying technology platform was vital to maintaining DBS's ability to continue delivering effective services.
Many significant projects have been delivered throughout the life of the contract. Although separate from TR13, but in the same timescales, CSC delivered HMRC’s requirement for real-time information (RTI) – a switch from annual to real-time pay-as-you-earn (PAYE) reporting. This was quite an achievement considering DBS submits the largest single income tax and national insurance payment to HMRC, and with the complexities of dealing with multiple payrolls for 200,000 service personnel, meeting the RTI requirements within the just-over-a-year deadline.
Other projects delivered are: theForces Help to Buy Scheme, this hugely important and highly visible component of NEM (New Employment Model); the Armed Forces Pension Scheme 2015 (AFPS15) UK legislative pensions system (CSC UK's first Oracle OPA bespoke development); APPS 06, CSC proposed a new architecture and datacentre strategy whereby new remote datacentres would be commissioned, and all the applications relocated from local datacentres to those remote datacentres. This would update the datacentre infrastructure whilst providing increased business resilience by physically separating resources from the application portfolio for 14 legacy applications from a severely under invested estate.
CSC is also involved in a number of charity initiatives. Learn about the work CSC is doing with UK Ministry of Defence charities here.