Learn how CSC have been working with Her Majesty's Passport Office (HMPO) since 2009 to design, develop and support a new passport-issuing system.
In the U.K., all passports are managed by Her Majesty’s Passport Office, which employs some 3,500 people and issues more than 6 million passports a year. HMPO is responsible for maintaining the security and integrity of all British passports and associated passport holders’ personal information. The Office must also enable relevant data to be shared with other U.K. government bodies, such as police forces and the UK Border Agency.
In 2009, following an extensive and highly competitive tender process, HMPO awarded a 10-year contract to CSC to design, develop and support a new passport-issuing system that would replace its ageing Passport Application Support System (PASS). The new system, known simply as the Application Management System (AMS), was delivered by CSC and went live in 2013.
In 2013 HMPO initiated the Critical Legacy Systems Program (CLSP). More than a dozen HMPO systems required refreshes, including the business-critical Main Index database and Consolidated View Database (CVD), both of which are integral to passport production. These databases hold approximately 135 million passport and passport-application records.
One important benefit of the new systems setup is that HMPO can now bring in more employees during peak passport-application periods without worrying about overtaxing the systems’ capacity.
Similarly, CLSP has increased the number of passport validations HMPO can handle. Early performance tests conducted by CSC show a 40 percent gain in traffic volumes. Even greater gains could be realised in the future.
Upgraded security is another major benefit facilitated by the modernisation and migration of the systems to CSC’s more modern data centre facilities. The stability of the new platform also means that new security measures can be added with comparative ease and speed.