Up to 40 percent of the total corporate IT budget is typically spent on systems integration and right now collaboration with partners is essential to win business in a challenging economic climate. This places greater demand on IT and IS departments to extend the enterprise with coherent processes and systems into partner organisations and to the end customer.
Competitive advantage can of course be gained from successful business architectures executing processes faster and cheaper but even greater advantage can be achieved if business architecture delivers major business benefits, making the business agile and flexible – able to respond to changing conditions and opportunities with ease.
Benefits for the CEO
The CEO will be able to report on mergers & acquisitions and disposals with the added peace of mind that IT won't be a barrier to successful strategic initiatives and of course report savings in IT spend.
Benefits for the CIO and COO
Our eAI solution extends the enterprise to suppliers and customers enabling you to build value and reduce unwanted cost in the value and supply chains respectively. Integrating applications is simpler, helping to reduce your overall costs for systems integration and its maintenance, allowing you to focus resources on your core business.
Benefits for the CMO
At the other end of the value chain your customers are presented with a single image of the business, no matter what channel or business unit they decide to use. Your staff have access to all the customer information they need to provide the highest level of service customers demand.
Because you can securely share information with customers, they can track the progress of orders and provide the best form of customer service which is self-service.
A Systems Integrator’s Perspective on Business Process Management, Workflow and EAI
Howard Smith CSC, CTO EMEA and Co-Chair of the BPMI.org. Illustrates BPM from the perspective of systems integration.
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