Agile Desktops Increase Satisfaction, Cut Costs by 20 Percent
Client: CSC
Challenge: The complex challenges of provisioning users, as they move between projects and locations, with secure access to enterprise systems was impacting workgroup collaboration, individual productivity and end user morale.
Solution: CSC’s own unique, role-based managed desktop service – myWorkStyle – which allows flexible delivery of technology to end-users, based on their role in the organisation.
Results: Simplified management and efficiency improvements have generated cost savings of 20% over an 18-month period.
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As a leading provider of outsourcing services, CSC needs an adaptable cost effective infrastructure capable of integrating new employees and workgroups, regardless of their location. The rapid provisioning of services to match user needs is a key requirement, as is the ability to align desktop services to changing business needs.
Over 50 percent of the UK’s workforce transferred into the company as a result of outsourcing projects, acquisition or mergers. The complex challenges of provisioning users, as they move between projects and locations, with secure access to enterprise systems was impacting workgroup collaboration, individual productivity and end user morale.
Making work simpler, more efficient
Our goal was simple: Make it easier for people to do their jobs, by enabling the fast and easy deployment of designated services across the extended enterprise.
We set ambitious goals for our desktop transformation. We wanted a solution that delivered:
- A standardised platform, containing both role and location-based service configuration
- The capability to proactively manage the desktop environment
- On-demand installation and delivery of software and services, including security updates.
- A repeatable ‘at the touch of a button’ process for rolling out end user services across the enterprise
Our unique solution
We used our own unique, role-based, managed desktop service – myWorkStyle – which allows flexible delivery of technology to end-users, based on their role in the organisation. A standardised desktop operating environment was defined around selection of core products and applications.
Rather than create a single, limiting user profile, myWorkStyle can be quickly tailored and delivered to meet the needs and preferences of individual users. This has reduced the installation of unnecessary applications and cut software licensing costs by 25 percent.
Benefits delivered
The fast integration of new business units and employees into CSC’s organisation has now become a simple, repeatable process:
- The standardised operating environment is easier to maintain and support
- User productivity has been enhanced, with a corresponding decrease in calls to the help desk
- 60 percent of all support calls are now resolved remotely. The global network is fully managed and monitored 24x365.