Norwich Union Reaffirms Commitment to CSC's Colossus
Client: Norwich Union Insurance, the UK’s largest insurer
Challenge: Following a merger, rationalise IT applications and other processes.
Solution: CSC worked with Norwich Union to facilitate the adoption of a common version of Colossus, based on the consolidation of the three companies’ systems and historic data.
Results: Anticipated savings of more than £6 million a year, accruing from a consistent valuing of personal injuries and the elimination of excessive payments. Efficiency savings also result from faster claims handling.
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Following the formation of CGNU in 2000, Norwich Union became the general insurance arm of CGNU in the UK. Three of the four constituent companies had previously used Colossus to assist in handling personal injury claims, and they were achieving the results that they wanted.
Rationalising IT applications
Once the CGU/NU merger was under way, the group began a programme to rationalise its IT applications and other processes. Norwich Union consolidated its procurement, putting all 350-plus Colossus users onto a more cost-effective group-wide licence – and Norwich Union and CSC reaffirmed their commitment to the long-standing partnership between them.
Jason Chinn, Colossus Manager at Norwich Union Insurance, explains: “CSC and Colossus have served us well. We’re a reasonably mature Colos¬sus organisation and we have benefited from Co¬lossus’ experience in injury assessment for several years. As there is no real acceptable alternative on the market at the moment, it made sense for us to continue the relationship and sign a new licence.”
Consolidated version of Colussus
In parallel with other preparations to implement the merger, CSC worked with Norwich Union Insurance to facilitate the adoption of a common version of Colossus, based on the consolidation of the three companies’ systems and historic data.
The business case for the new Colossus licence was mainly built around anticipated savings of more than £6 million a year – the benefit accruing from a consistent valuing of personal injuries and the elimination of excessive payments.
Efficiency savings also result from faster claims handling – the knowledge banks built into Colossus provide comparisons far more quickly than traditional manual search techniques.
Having served as chairman of the Colossus User Group, Jason Chinn is also enthusiastic about the potential for developing Colossus further – both for Norwich Union Insurance and the industry as a whole. “Our aim is to improve the general quality of claims handling as well as looking at more automation, while also improving efficiency. We know so much more can be developed from an artificial intelligence system like Colossus, and that will be a springboard to greater benefits.”