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Case Studies
Case Studies
Energy & Utilities
Magnox: New Standard Operating Environment Solves Security Issues
Magnox North selected CSC to implement a more secure SOE, choosing the low-risk path of retaining Windows XP as its operating system. CSC had to meet the challenge of developing a single, uniform operating environment that could be used and supported at all sites, regardless of local variations in requirements.
Anglian Water Transforms Operations, Customer Service
CSC implemented the biggest Operations Management Centre (OMC) project of its kind in Europe of the past five years, transforming customer service for Anglian Water.
Anglian Water: Technology Keeps Business Flowing
Anglian Water tasked CSC to implement a major IT overhaul that would see SAP rolled out across all of its core business processes.
Best-in-Class Debt Management Solution for Anglian Water
To help Anglian Water become a top performer in debt management, CSC integrated a specialist debt management package with SAP ISU (SAP for Utilities) — a first within the UK utilities sector.
DuPont: CSC Creates Single Backbone to Update, Integrate Global Systems
CSC provided guidance and expertise to create a single transactional backbone across DuPont’s European business units helping them to migrate more core applications to their global SAP environment.
Magnox Electric: CSC Ensures Secure Separation of Infrastructure and Applications
When it separated into two companies, Magnox turned to CSC to ensure that data integrity was maintained and that the two separate networks were kept secure.
Magnox: WAN Solution Boosts Network Speeds, Reduces Costs
Magnox sought to implement a cost-effective, efficient and agile IT infrastructure at all SLCs and reduce long-term replacement and support costs, while improving business productivity by enabling the deployment of new technologies, such as videoconferencing.
Healthcare
Supporting Palliative Care
For St Barnabas Hospice, which cares for people with life threatening illnesses, getting the best value for its money is key as more than half of its funding comes from charitable donations. When the hospice needed to select a clinical system to support their clinicians’ work, value as well as service was a critical factor. The hospice chose CSC’s palliative care solution, SystmOne.
UK Department of Health Working for a Greener Future
CSC is helping to align Green IT to the department's business agenda while achieving significant cost reductions.
X-ray Management Solution Speeds Diagnoses
The introduction of the Picture Archiving and Communication System (PACS) into local trusts has revolutionised turnaround times for patient screening through clinical reporting, speeding diagnosis by giving clinicians immediate access to images.
Automating Surgical Theatres
As the country’s population expands and ages, the number of surgeries people require will continue to increase. CSC’s Surgical Interventions solution offers the ability to increase operating-room efficiency, thereby increasing the number of patients a theatre can treat.
Gaining New Efficiencies at De Pary’s
CSC’s integrated primary care solution, SystmOne, allowed the centre to meet clinicians’ functional needs, manage administration more effectively and improve business processes.
NHS Connecting For Health
A CSC system gives NHS patients within the regions for which CSC is responsible an individual lifelong electronic care record that promotes seamless care.
NHS: Information on the Front Line
CSC’s Emergency Care Solution (ECS) — a mobile solution designed for the NHS Emergency Services as part of its contract to deliver an integrated healthcare solution under the National Programme for IT — is bringing significant benefits to paramedics and medical technicians across the NHS.
Prison Solution Lincolnshire
Morton Hall was the first prison in the East Midlands to go live with CSC’s prison solution, provided by NHS Connecting for Health, in January 2006. The system is based on the SystmOne GP solution, which is used in GP practices across England.
Manufacturing
BAE Systems Leverages Trusted Partnership with CSC to Manage Identity-Related Risks
BAE Systems, a leader in the aerospace and defence industry, turned to CSC to implement identity federation with them (and potentially other third parties) as a way of managing identity-related risks.
BAE Systems Minimises Environmental Impact
BAE Military Air Solutions Division finds a cost-effective and efficient way to dispose of and reuse IT equipment.
BAE Systems Unifies Communications, Improves Collaboration
CSC designed and implemented a technology platform that provided maximum availability while supporting a next-generation unified communication infrastructure.
BAE Systems: Managed Desktop Services Delivers Cost Savings, Improved Efficiency
BAE Systems wanted to upgrade infrastructure to provide more efficient and more streamlined enterprise services to end users. Using myWorkstyle – CSC’s unique role-based managed desktop service – a standardised desktop operating system was defined.
Belron: State-of-the Art Call Centre System Improves Customer Service
CSC implemented an innovative call centre system that directly linked to back-office support systems for Belron, the world’s largest automotive glass repair and replacement company.
Financial Services
CSC Introduces Multicurrency Processing to Global Cards Market
CSC is working with Barclaycard, one of Europe’s largest acquirers and processors of plastic card transactions, to support the company’s aggressive expansion plans. Barclaycard already serves more than 230,000 merchant locations across the United Kingdom, processing more than 1.4 billion transactions annually.
Norwich Union Reaffirms Commitment to CSC's Colossus
Norwich Union Insurance, the UK’s largest insurer, has signed a licence agreement for CSC’s Colossus personal injury claims handling solution, extending the product relationship.
Public Sector
Royal Mail: Tracking Success with Parcel Delivery
CSC designed and implemented a mail tracking and delivery verification service, whose key enablers are mobile working, and Web-based access to real-time parcel delivery status information for Royal Mail, its customers and their end-customers.
Securing the UK's Extended Borders
From destinations as diverse as Taipei, Islamabad, Beijing, Jamaica, Mumbai and Lagos, people want to travel to the UK. CSC implemented effective UK border control using biometric and identity management solutions.
Technology & Consumer Services
Agile Desktops Increase Satisfaction, Cut Costs by 20 Percent
CSC implemented a new standard platform and operating environment that enables the cost-effective management of CSC’s diverse end user community, delivering enhanced security, greater personal and workgroup productivity and overall cost savings of 20 percent over an 18-month period.
Security Best Practices Cut Mitigation Costs by 90 Percent
Implementation of an enterprise-wide managed security service has enabled CSC to respond quickly to external threats, while managing internal security issues across a constantly evolving global network and changing workforce.
Simplifying Copy and Print Infrastructure Saves 40 Percent
CSC implemented our own global Managed Print Services incorporating processes, technology and governance, which enabled us to rationalise our assets and centralise print support and control.
Whitbread Organisation Leaps Forward
CSC helped Whitbread supported an aggressive growth strategy, dubbed “Future Whitbread” – a vision to refocus the conglomerate on high-growth markets and to reduce operating divisions.
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