Town Hall: Top Technology Trends of 2016
Author:CSC Town Hall
IT has made great leaps in recent years to make sense of the huge volumes of data being generated in every industry. But the IT trends of 2016 are going to be about taking the next step, a very exciting step.
- Dan Hushon, Chief Technology Officer, CSC
- Jerry Overton, head of advanced analytics research at CSC’s ResearchNetwork and CSC Distinguished Engineer
- Jeff Caruso, Senior Managing Editor, CSC
Adding the right sources for the right analysis will allow IT-driven businesses to improve decisions while mitigating risk. In 2016, CIOs who develop strategies around this trend will give their organizations an opportunity to gain a competitive edge.
CSC CTO Dan Hushon says there's a lot of industry buzz around the word "digital." "For me, the digital enterprise is based on two key facets. One is the consumerization of the employee experience, and the other is how an enterprise uses its information to drive more value in the marketplace," he says.
"Enterprises will contextualize their information for increased value. This means combining different information sets to make them richer, combining enterprise information with external sources to offer employees or customers the information that's most valuable to them," Hushon says.
He cautions, however, that creating such a valuable resource will elevate the risk of cyberattack. "As I bring out everything I know about an employee or business, client or partner, that creates a significant cyberthreat because of the value of that information," Hushon says. Countering that threat and making information available is a role that will be filled by the API economy. "The API economy will be remarkably strong as enterprises look to put APIs on top of their applications to gain access to the underlying information."
Another trend is focused on the CIO, who is now a proxy for the digital leader inside the enterprise. "We see the CIO focusing on maximizing the value of information that they bring forward in the business," he says.
Lastly, Hushon says, enterprises will focus on how to deliver that information less expensively. "We're going to see a continued convergence of infrastructure vendors. As cloud platforms begin to typify the development style, IT is going to need to look more like clouds – and that will drive consolidation around vendors who want to deliver the whole stack."
Jerry Overton, head of advanced analytics research at CSC’s Research Network, says ready availability of sophisticated tools, algorithms and platforms is helping accelerate these trends by democratizing access to contextual data.
"This has gone beyond marketing using this to figure out how to get the next customer. It's in the hands of everyday corporate citizens. We're starting to see the emergence of a data-driven economy," Overton says.
Overton says contextual data is being used with growing frequency to drive competitive advantage. "We wrote a piece about this, and the essence of it is about adapting the scientific method to business -- constructing a hypothesis, assembling the right data, collecting evidence, drawing a conclusion and having confidence in your conclusion. That's really the secret to using contextual data to make a difference in your business," Overton says.
"Traditional enterprises have an information advantage that they're not exploiting for value," Hushon says. But that's changing. He says companies are discovering that information from the past has a substantial amount of forensic value as they attempt to develop the value algorithms of tomorrow.
"That's where I think companies are examining the information they have, filling gaps with partner or external data to complete their information perspective, then bringing that forward to clients in new and different ways," Hushon says. "These are the companies that will create a powerful business proposition for their clients in the future."