Building the Hybrid Workplace
Like this Town Hall? Subscribe to our YouTube Channel.
Author:CSC Town Hall
Enterprises understand the benefits of social, mobile, analytics and cloud - but they often don't know how to move quickly enough to take advantage of those benefits. With a hybrid workplace, IT can readily provide services and information rights based on where someone sits in the organization as well as by worker type. This creates new options for on-premise information and services for highly regulated groups, with lower costs and often more flexible public cloud-based information and services for others.
- Steve Caniano, Vice President, AT&T
- Stu Downes, Workplace Offering Strategy Lead and Desktop Offering Management Lead, CSC
- Mark Rotheram, Enterprise Architect, CSC
- Jeff Caruso, Senior Managing Editor, CSC
Building the Hybrid Workplace
Many enterprises understand the benefits of social, mobile, analytics and cloud – but they don't know how to move quickly enough to capitalize on those benefits. The hybrid workplace is helping them do that by delivering the right information to the right person when they need it, with lower costs and more flexibility.
Stu Downes, workplace offering strategy lead and desktop offering management lead at CSC, says technology and user expectations have resulted in the hybrid workplace. "This is the result of complementary technologies that have evolved together over the past few years, combined with what people expect from the workplace," Downes says.
"The drive toward mobility, the home office, the third space, enterprise partnering on a global basis and the adoption of cloud services are all factors. However, some use cases are still better served on-premise. These factors together have lead to the need for a hybrid approach to information sharing and access," he says.
Mark Rotheram, enterprise architect at CSC, says there are a few reasons why organizations would consider a hybrid approach. "One reason is flexibility, to be able to offload a spike in volume to the cloud, even for a short period, like for a short-term project," Rotheram says.
Another good case is security. "We all know there are certain levels of data that have to reside within the enterprise. But there's a lot of data that can reside in the cloud. Adopting a hybrid approach lets you get the best of both approaches – security for sensitive data and lower cost and more flexibility for the rest," Rotheram says.
Finally, Rotheram says cost is a common consideration. "Leveraging cloud services means you get best-of-breed technologies offered in a competitive market. This is always driving down costs and has many different service levels that can meet all of an organization's needs," he says.
Steve Caniano, vice president at AT&T Hosting Services, says the cloud era is driving fundamental change in the IT outsourcing model for buyers and suppliers. "The service providers in IT sourcing must adapt their services. If you think about cloud and what you can procure through publicly available services, in many cases some of that added value was provided by those sourcing companies," Caniano says.
Caniano believes the journey to the hybrid workplace is inevitable and an important step for all organizations. "There's no one right or wrong model for anyone. It's the new reality, and that makes it important for organizations to be leveraging cloud in their business. I think it's more than a stage along the journey - for some organizations, it will be the endgame, as they have to integrate both public and private solutions together," he says. "It's important for them to find trusted partners to help them, someone who's willing to go beyond their own products to help organizations integrate with best-of-breed solutions."
Other topics include:
- Choosing between public and private cloud spaces, or not
- Identity access management in a hybrid environment
- How changing enterprise applications are changing the services needed
- How customers are responding to the hybrid workplace evolution
- The cultural evolution of the workforce
- How hybrid cloud is being driven by end-user compute workplace environments
- The hybrid effect on technology transformation and ongoing operations