Business Process Management Applied –Creating the Value Managed Enterprise:
Author:
Charles Poirier, Ian WalkerSummary:
A contemporary business model is evolving, grounded in the principles of advanced supply chain management, augmented with lean techniques, quality assurance, and selective outsourcing. The result can be a move toward optimizing the end-to-end processes in a business network. Taking advantage of the improvements, combined with customer intelligence and a sensible customer relationship management effort also results in increased revenues. It is a formula for improving the bottom line through cost reduction and the top line through new sales. The effort starts with a serious view toward creating a value managed network, supported with an integrated network business strategy.
