Client: Thomas McGee L.C. Challenge: Introduce new technology to provide higher level of services to TPA clients and improve internal productivity Solution: CSC’s RISKMASTER software Results: Doubled size since 1998 while maintaining same support staff, shortened turnaround for first notice to 24 hours and created powerful, easy-to-read reports for clients Want More Information? Learn more about CSC's RISKMASTER software or contact us by phone or e-mail. Only CSC will use the information you provide. Download the full case study (PDF) below. Download the file

Thomas McGee L.C., an independent insurance agency, represents some of the country’s major insurance companies and many specialty markets. A full-service agency, Thomas McGee provides claims third-party administrator (TPA) services for workers’ compensation and other commercial lines for a wide range of self-insured organizations including public entities, municipalities, hospitals, school districts and manufacturers.

Getting timely, comprehensive reports to a diverse client base once presented a huge challenge. “Our biggest issue prior to joining the CSC team was getting reports to our clients,” said Kevin Robertson, claims supervisor at Thomas McGee. “When we decided to improve reporting, we were getting reports out around the 15th to 20th of the month. We were producing a stack of papers six feet high and sending that out.”

Improved Integration, Reduced Paper
One of the major benefits of using RISKMASTER was its ability to integrate with other systems such as third-party PPOs that handle workers’ comp billing for Thomas McGee. "When these PPOs now submit bills, that information is transported electronically into RISKMASTER,” Robertson said. “Our staff no longer has to enter billing information. They get a stack of bills, they are processed, approved and away they go. It really has cut down on that time.

“With workers’ comp, organizations must report new claims to state commissions within a regulated time frame or face penalties. In the past, it typically took Thomas McGee two days to get notices of loss in the mail to their clients. Now, using a digital process, the turnaround time for entering new claims and sending notices to clients has been shortened to 24 hours.

Improved Reporting Process
From the outset, Thomas McGee used RISKMASTER’s SORTMASTER component to create a full range of reports for its clients. In 2006, the company replaced the old reporting system with RISKMASTER Business Intelligence, which provided an easy-to-use Web-based tool for writing and distributing reports. Business Intelligence helped Thomas McGee reduce the volume of reports while providing clients more powerful information.

“It gives us some opportunities for doing some things we couldn’t do with SORTMASTER,” he said. “We have about 2,000 monthly reports and we’ve reduced that number greatly because of Business Intelligence’s abilities. It’s exciting from a management standpoint to give clients multiple reports in one nice, easily viewable report. The simpler the better for the client.”

Less Training, Stronger Claims Focus
To continue to modernize its systems, Thomas McGee moved to the fully Web-based version, RISKMASTER X, in 2007. “RISKMASTER X has some tools from a managing standpoint that are excellent,” Robertson said. “Auditing files and that kind of thing is very simple.”

The system’s ease of use allows the staff to concentrate on claims services and simplifies the training process. Training time has been reduced to as little as one day.

In addition to the software, Robertson said he values the overall relationship with CSC. “Responsiveness is a big part of our business, and as a TPA we’re still a small chunk of what RISKMASTER does, but CSC includes us in its TPA roundtables, users’ group and regional meetings. We’ve seen major enhancements we thought were very important. Thomas McGee feels like a partner with CSC and RISKMASTER. That’s important.”