Client: Dallas Independent School District Challenge: Replace an aging and unsupported claims system Solution: Revolutionize risk and claims management across the district and save taxpayer money with CSC’s RISKMASTER Results: Automated claims management and first reports of injury, provided more targeted safety training and reduced employee time away from work Want More Information? Learn more about RISKMASTER or contact us by phone or e-mail. Only CSC will use the information you provide. Download the full case study (PDF) below. Download the file

The Dallas Independent School District (DISD), one of the country’s largest, needed to replace an out-of-date claims system that was no longer supported by its vendor. DISD risk manager, Cheryl Johnson, had heard about RISKMASTER many years before. “CSC offered a special pricing opportunity that put the system within our reach,” she said. “We knew RISKMASTER’s reputation. We knew that it was groundbreaking and innovative, and we were happy to be able to license the system. We’ve been very, very happy with it ever since.”

Automating and Streamlining Processes
The district experienced immediate productivity gains with the new system when manual tasks such as writing and mailing notices to claimants were automated by RISKMASTER’s mail-merge capability.

CSC then worked with DISD to implement a Web-based form for capturing first reports of injury from its many locations. The information from those reports helps to target safety training where it’s needed most.

The new system also interfaces with the district’s accounting system, allowing risk and claims personnel to upload payments and generate checks through the accounts payable office.

Enhancing the Relationship
The support has been tremendous. When we have a problem, we call them. There’s always somebody to talk to and they seem to be very understanding and quick to resolve any problems that might occur.”

“Being in the public sector, and focused mainly on workers’ comp, we felt that our business challenges were unique and sometimes formidable,” Johnson said. “CSC knows workers’ comp and has been able to develop programs and products that meet our specific needs. We are very happy not only with RISKMASTER but also with the relationship we now have with CSC.”