Delivering infrastructure services requires a much broader point of view than just stringing together tools and technologies to create optimal IT service. It requires a business-focused view of how application and infrastructure components enable the business processes being delivered. Our integrated global service delivery model takes a complete view of service management. It leverages industry-standard practices and processes as well as market-leading tools, automation and integration to deliver seamless service from over 50 global service delivery centers around the world. Benefits CSC’s end-to-end global service delivery view is supported by our business service management approach, bolstered by a converged enterprise network and supported by a world-sourced team of experts that can be effectively leveraged any time from any place. This model is global in nature and business-focused in its purpose ─ to leverage the end-to-end view of your environment in producing business results that support your growth and market strategy, as well as your cost basis.
Dynamic management of IT assets, including provisioning/virtualization/automation, based on the use of the business-specific data to drive optimal use of finite resources
Cost-effective delivery of critical enabling services through leverage of global resources and remote management capabilities
Global reach of connectivity to support your enterprise through a resilient, robust network at the core of our capability
Capabilities The delivery model is founded on ITIL-compliant processes and workflow, and deployed consistently around the world. Our global workforce can be harnessed to cost-effectively and transparently provide uninterrupted service to you. These processes are bolstered by industry-leading automation and monitoring tools. They are integrated under our business service management architecture to transform ordinary IT operations into a business support function with awareness of IT components as they relate to business cycle-driven functions. This model allows for the most effective allocation of finite IT resources to the most optimal activity or function. CSC's global delivery capability leverages our Converged Global Enterprise Network (CGEN), which provides both voice and data services globally over a converged network infrastructure, and a World Sourcing model built around five leveraged Enterprise Management Centers (EMC) located in Newark, Delaware USA; Maidstone, UK; Copenhagen, Denmark; Sydney, Australia; and Noida and Hyderabad, India. Within the five EMCs, we deploy specialized Event Management Centers operated by highly trained, dedicated Systems Management, Production Control & Scheduling and Systems Operations personnel. The EMC facilities cover network infrastructure, servers, midrange and mainframe technologies providing proactive systems management, event monitoring, production operations and incident management. The EMC toolset is globally resilient, with mirroring in each of the EMC locations. In the event of a critical failure, the EMC can choose to monitor unrestricted accounts from any one of the other EMC locations. Additional ITO facility nodes are located in Canada, India, Brazil, Chile, Germany, Spain, South Africa, Australia, Singapore and Malaysia. We have developed an extensive network of alliance partners to extend our delivery reach and capability to you.
Our global service delivery model brings our global workforce and robust network capabilities into play to deliver:
A fully ITIL and CoBIT compliant service platform
An integrated view of the component relationships to the business triggers
A proactive environment for detecting and preventing business disruption
Contact us to find out more about CSC’s outsourcing solutions.
