You strive to focus on core, strategic business initiatives instead of the day-to-day, contextual and tactical demands of managing your operation. CSC’s applications management service, APEX, relieves you and your staff of the time, effort, and focus required to manage the support of your application portfolio on a daily basis. We take responsibility for handling the day-to-day activities that are required to properly support your business. KEY BENEFITS Business Focus To gain true focus on your core business, you need to align skilled, knowledgeable, and available IT personnel with your most strategic initiatives. CSC’s highly skilled professionals support the ever-changing business and technology demands of enterprises across the globe. By providing an innovative, learning environment, we are able to retain the best resources in the industry and maintain an extremely low turnover ratio.
Control Predictability and control of your IT budget is paramount to realizing ROI and boosting your focus. CSC’s APEX eliminates the hidden and unexpected costs endemic to IT support, as well as unrecoverable costs associated with systems delivered late or not at all.
Comprehensive, Low-Risk Approach Performance that meets your expectations, on-time delivery, and support when you need it is critical to your business success. The process orientation of APEX enables CSC to deliver projects on time and on budget, with quality metrics that ensure service levels are provided as promised. Services (and their associated dollar commitments) can be adjusted accordingly over time.
Enhanced Shareholder Value Reducing the risks and increasing the business value from your application portfolio can give you a competitive advantage. CSC invests in the robustness of the applications we manage, and we focus on minimizing the potential for malfunctions that can disrupt your business. We’ll help you rapidly and reliably implement new business functionality to stay ahead of your competition. APPROACH AND TOOLS We provide identifiable, measurable value to our clients by developing a customer-intimate relationship whereby CSC takes responsibility for selected support functions:
A structured, disciplined approach applying CSC best practices to your application maintenance and support requirements.
A set of end-to-end services that can include development, problem resolution, maintenance and user support.
Part of our end-to-end solution sets includes becoming a service provider to your business of complete, full life cycle services. RESULTS AND VALUE CSC combines a wealth of skills and resources — including a highly successful global practice dedicated to supporting Oracle applications — with an emphasis on building long-term, mutually beneficial partnerships with our clients. Our technology capability is employed worldwide, from the Web to the Space Shuttle. With APEX, you customize your outsourcing relationship with CSC to meet your immediate and long-term business needs, staffing requirements, business strategy, and budgets. A full-service provider of management consulting, systems integration, and outsourcing services, CSC has engaged in outsourcing partnerships with both commercial and federal government clients for more than 25 years. Related Links For more information, please contact the Consulting Group at cginfo@csc.com.
