New technology, new sales channels, and even new markets have raised the stakes of doing business in the new millennium. As the transactional layer of technologies begins to mature, data is converted into information used for business analytics and decision support. Today, this function is known as business intelligence.

CSC and Oracle are leaders in the business intelligence field, helping Fortune 100 organizations to implement the tools and technologies needed in this increasingly critical function. Oracle brings the leading technologies in this field to market while CSC implements these technologies by understanding business intelligence in a broader, holistic manner.

In order to fully understand the true value of Business Intelligence in an organization, CSC has developed the Intelligent Business Performance framework, which links the discrete Business Intelligence components into analytical and management domains: Customer Intelligence, Performance Intelligence, Product Intelligence, Supply Chain Intelligence, and Organizational Intelligence. All of the domains are supported by a common, scaleable Data Foundations layer, which is comprised of the integration and architecture of an organization's master data.

• Customer Intelligence relates to the ability to acquire, store, access, and act on customer information in order to drive more profitable long-term relationships. Customer intelligence, a component within customer relationship management (CRM), involves three key capabilities: creating a "single view" of the customer, analyzing customer information to derive market/customer specific insights, and implementing these insights into the customer-facing operations of the organization.
  
  
• Performance Intelligence, as an approach to corporate performance management (CPM), addresses the processes and technologies used to measure business performance in terms of operational and financial metrics.
  
  
• Product, Supply Chain, and Organization Intelligence address the processes and technologies used to capture, manage, and analyze the supply chain, product and operational data of an organization.
  
  
• Data Foundations, as a collective view of Master Data Management, Data Integration, and Data Architecture, supports all of the discrete business facing domains and addresses the processes and technologies used to collect, organize, and share core components of information across the enterprise.

Oracle is the leading business analytics software vendor by revenue. IDC's definition of business analytics software includes Oracle's Corporate Performance Management products such as the PeopleSoft Enterprise Performance Management suite, the Hyperion Business Performance Management products, and Siebel Analytics - Oracle EBI.

For more than 45 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration, and consulting needs. CSC makes a special point of understanding its clients and provides experts with real-world experience.

CSC and Oracle follow a comprehensive and proven set of methodologies when implementing the Intelligent Business
Performance framework:

• Intelligent Enterprise Health Check: Our first step begins with an assessment of your organizations needs to finding the "pain points."
  
  
• Package Evaluation and Selection: CSCXpress is a proven approach to quickly match the business domain and business requirements to the capabilities of commercial off-the-shelf software and define the appropriate deployment roadmap.
  
  
• Prototypes and Proof of Concepts: Once a package has been selected or as part of the final analysis, CSC and Oracle team together to quickly configure an application to a set of general requirements.
  
  
• Enterprise Systems Optimization (ESO): In more complex business situations, ESO is used to simplify existing processes and modernize key aspects of the enabling systems and technology infrastructure.
  
  
• Roadmap to Business Intelligence: The Roadmap to Business Intelligence helps organizations with the deployment strategy and migration path as they adopt the latest BI technologies to support their analytical and decision support processes.

For more information on CSC's Oracle offerings and capabilities, please contact:

John Senatore
Managing Director, CSC's Oracle Practice
E-mail: jsenatore@csc.com
Phone: 781.290.1617

Or visit our Enterprise Solutions "Contact Us" page.

			Download a copy of the full PDF, "CSC's Global Oracle Practice: Enabling the Intelligent Enterprise". Download the file