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Customer Relationship Management  Case Studies
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Client Results & Case Studies
We have delivered innovative solutions to organizations throughout the world. See how our experience helps our clients achieve business results.
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A Leading Investment Management Firm used the Customer Intelligence Offering
One of the largest and most respected investment management firms in the world recognized the need to better serve clients by gaining more knowledge on client preferences and experiences in order to provide more relevant interactions.
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BASF: High Performance Contact Center Roadmap
CSC was engaged to assist BASF in designing and developing a High Performance Contact Center Roadmap.
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Bandag - High Performance Contact Center Technology Planning & Call Center Consolidation Design
CSC did a Customer Service assessment including all North American call centers and Activity Based Costing (ABC) of the Customer Service department as well performed a Future State vision and roadmap to achieve the vision.
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CSC Implements CRM Solution for French Energy Provider Poweo
After the French energy monopoly was dissolved in July 2004, Poweo, France's first independent energy provider, could now tap into the new market with a customer relationship management (CRM) solution from CSC and Oracle.
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Flowserve: CRM Assessment and Roadmap for Customer Solutions and Supply Chain Initiatives
CSC was engaged to assist Flowserve in developing a CRM Roadmap. The Roadmap included a Strategic Framework and the initiatives required to achieve their goals. A business case and schedule supported the Roadmap initiatives
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Global Chemical Company: Centralized, High Performance Contact Center (HPCC) Optimizes SAP CRM, Drives Cost Savings
As the chemical industry faces flat demand and increasing cost pressures, one chemical firm sought improved ideas to leverage SAP's CRM functionality and consolidate its call centers to optimize its customer service operation. CSC implemented its High Performance Contact Center (HPCC) solution to resolve the challenge.
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JCDecaux Gets a Boost for Its Billboards
Outdoor advertising leader JCDecaux had a major drag on its growth: it didn't know the profitability of its billboards. By working with CSC, however, the French company created a global view of its billboard sales
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Kern Pharma Mobilizes Its Sales Force
In order to gain access to an increasingly competitive market where the efficiency and mobility of a sales force are imperative, Kern Pharma, chose to replace its existing CRM program with an efficient solution that takes advantage of the latest mobile technologies.
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Merrill Lynch: Customer Self-Service Web Roadmap and Implementation
CSC worked with Merrill Lynch in creating a customer self-service web roadmap and successful implementation.
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SCA Packaging: SAP CRM Solution Improves Sales Calls
CSC designed, developed and implemented a customized SAP CRM system for SCA Packaging. It has streamlined business processes, and improved information exchange among salespeople.
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