Siebel

CSC and Siebel: Managing Customer Management

On January 5, 1999, Computer Sciences Corporation and Siebel Systems, Inc. formed a strategic partnership to help clients derive maximum business results from the rapid, successful deployment of Siebel’s Enterprise Relationship Management (ERM) applications. CSC provides a total customer management solution, which includes a broad range of services focused on helping clients to acquire, develop and retain their most profitable customers. The new alliance allows CSC to utilize Siebel's sales, marketing and customer service applications to extend its front-office capabilities, enabling clients to better manage complex customer-management systems.

CSC is among Siebel’s top global integration partners. CSC provides the highest level of Siebel certified consultants. This has led to CSC projects earning Siebel’s highest rating for customer satisfaction.

Siebel’s Integrated Applications

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, the call center, field sales and service, and reseller channels. Siebel Systems' sales and service facilities are located in more than 37 countries. For further information on Siebel, visit: www.siebel.com.

CSC and Siebel in Action

Compaq - We integrated a 2000+ user sales and call center support application, including conducting requirements gathering, system/process design, and implementation for Compaq Computer's Government, Education, and Medical division.

Perrier - We developed an integrated Trade Promotion Planning Process enabled by Siebel Sales CG. Then we conducted business process design workshops, system design Solution Demonstration Labs and did the implementation, roll-out, and training.