Success Stories
Communications Technology Provider: Achieves Strategic Focus Through Outsourcing
Client:
Recognized world leader communications technology organizationChallenge:
- Increase industry competitiveness and allow IS to focus on strategic initiatives.
Solution:
- Develop outsourcing partnership and establish a relationship of improved accountability.
Results:
- A better-aligned IT organization, improved service levels and the ability to deliver capabilities on demand.
With ever-increasing competition from other global, world-class network providers, a recognized world leader Communications Technology organization needed to achieve greater strategic focus with increased productivity, mobility and agility. The client wanted its internal IS organization to focus on strategic initiatives.
Collaborating for Results
The solution lay in CSC and the client establishing a relationship whereby client IS maintained overall accountability and authorization for IS investment and all business impacting commitments, changes and performance decisions. This enabled CSC to focus on delivering best in class IT services. Key to this was the transition of nearly 2,000 client employees to CSC. CSC’s transition team worked closely with client, and employing its rigorous methodology, achieved a seamless transition.
Strategic Focus
The arrangement has afforded the client greater strategic focus. The client's CIO said, "Through the contract with CSC, we are better aligning the IS organization with the needs of the business, enabling IS to focus on strategic initiatives, and driving our operational agility to deliver capabilities on demand. We are focused on maximizing the value to the corporation in Information Services capabilities, improving service levels and productivity."
More Information
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