Embracing the future of digital banking
The banking industry is facing significant business challenges. In the wake of the financial crisis, new regulatory requirements have forced global pressures on capital adequacy, consumer protection and transparency. This has resulted in a dramatic increase in reporting demands where automation is needed to cope with these requirements. In addition, new players are entering the market offering disruptive payment services. At the same time, consumers are demanding innovative service offerings, while at the same time becoming less loyal to their banking provider.
The power has currently changed hands from the bank to the consumer. Thus, banks must adapt a customer-centric approach that takes part in the individual and offer digital services. At the same time, banks are challenged to reduce the overall IT spending, while increasing investments in innovation to keep up with customer demands.
Transforming to digital banking
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