When you work with CSC to build your SaaS solution, you benefit from our industry-leading global infrastructure capabilities. With plans tailored to suit your specific needs and 24x7 support and management systems, we provide you with an unmatched foundation for a reliable, scalable, secure application to serve your SaaS customers.
Data Center Certifications
CSC’s Hosting Solutions have received third party validation under the Statement of Auditing Standards No. 70 (SAS70) Type I & Type II certification. The SAS70 certification assures customers that critical data is secure and that CSC can scale businesses’ operations while ensuring the highest levels of performance. CSC has received SAS70 certification for all 9 of its US locations.
Data Center Locations
CSC possesses SAS70 certified (Type I & II) data centers for serving SaaS customers of all sizes across the world. Specific locations are shown below. Please contact us for details of overseas hosting capabilities, or custom redundancy and contingency plans related to our disaster recovery services.
Data Center Characteristics
CSC provides a fully operational, physically-secure data center facility inclusive of cabinets and the supporting protection and environmental systems required for sustaining SaaS client sites.
Each data center is located in a locked room, accessible only via keycard access to a restricted subset of CSC personnel. CSC clients may receive occasional tours of CSC data centers, but are not allowed physical access to the servers/equipment.
Each data center is configured with:
• Raised floors
• Proactive fire detection and fire suppression systems
• Redundant air handlers supported by redundant chillers
• Uninterrupted Power Supply (redundant UPS) and diesel power generation capacity sufficient to operate the facility at full load, even with the loss of a single unit (N+1 or greater)
• Physical security measures typically including exterior proximity sensors and closed circuit surveillance
Client’s sites are housed in cabinets that include, at a minimum, 2x20A, 110V power strips providing power from redundant sources. Patch panels and inter-cabinet wiring support the server, network, firewall, load balancer, and storage device installation.
Bandwidth to Facility/Internet Connectivity Architecture
CSC has unique Tier 1 Internet connectivity carriers providing bandwidth into each data center, for true redundancy and cost management.
Data Protection Policies
CSC has a stringent Data Protection Policy in place to ensure the absolute protection and security of our clients’ valuable information—including e-mail communications and online content. CSC guards against inappropriate disclosure, and dictates retention and disposal periods. It’s common for customers, especially larger enterprises, to require stringent data protection policies. You can be confident CSC has the appropriate data protection policies to meet your current and future customers’ data protection requirements.
CSC SaaS Service Level Agreements
The CSC Hosting Service Level Agreements provide additional peace of mind to clients with respect to migrating to SaaS service models. CSC SLAs assure eligible clients reimbursement of certain service fees when CSC is not able to meet agreed performance metrics. CSC offers the following SLAs:
Site Availability SLA
Assures clients that site availability will not fall below the time period associated with the architectures defined below. Any failure of a CSC managed component or service that results in lack of Site Availability will entitle the client to a credit.
Accelerated Hosting Services SLAs
Business Incubation SLA Level – 99.0% uptime
Production High Availability SLA Level – 99.95% uptime
Dedicated Solution SLAs
With Site Availability SLAs that range from 99.99% for full local and geographic redundancy to 99.0% for dedicated configurations with no redundancy.
Response Time SLA
CSC will respond to client requests or monitoring events according to CSC’s published guidelines, ranging from severity level 1 (hot hand-off to an appropriate technician on the phone and 30 minute notification regarding the issue) to severity level 4 (four business day follow-up from creation of ticket).