Michigan Hospital Association Taps Internet to Streamline Disability Management
Client: Michigan Hospital Association (MHA) Service Corporation
Challenge: Eliminate problems and errors in basic disability administration tasks
Solution: Replace an aging mainframe system with RISKMASTER in a Web-based Windows network environment
Results: Improved integration with numerous short-term disability plans, increased number of claims submitted electronically to 90 percent
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MHA Service Corporation serves as a third-party administrator (TPA) to hospitals, nursing homes and clinics in Michigan, and the organization also provides loss prevention and occupational safety and health services, supporting 80,000 employees across the state. At any given time, the TPA is administering about 1,000 workers’ compensation claims.
CSC’s RISKMASTER Eliminates Errors
With such a wide variety of client companies and individual benefit plans, MHA Service Corporation’s aging system was having problems with basic tasks such as paying benefits at the appropriate level, withholding taxes and generating management reports. MHA Service Corporation decided to license CSC’s RISKMASTER software and went into production on a Windows-based network environment in February 2003.
Improved Integration of Data
One of the major benefits of using RISKMASTER has been better integration with numerous short-term disability plans. Each member company maintains a different plan with tiered benefit levels for a wide variety of occupations. “RISKMASTER’s integration capabilities ensure that the system recognizes the appropriate plan and takes out the proper taxes from each check,” said Janet Kransz, director of employee safety and disability management. “It has improved case management and our ability to generate accurate reports for our members.”
Internet-Based Deployment
From a productivity standpoint, RISKMASTER’s Web-based deployment capability has made a major impact on the TPA’s operations. So far, 26 member organizations are using the Internet to enter new claims and access claims information. About 90 percent of all claims are now submitted electronically, and the routine chore of printing and distributing month-end reports to the members has ended. Reports are now posted on the company’s secure Web site, making them immediately available to management throughout the organizations.
