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Case Studies

Williams Co. Improves Claims IT Support and Achieves Independence with Assistance from CSC’s Hosting Services The Williams Company first licensed CSC’s RISKMASTER in 1999 but after outsourcing its IT support, the company talked to CSC about upgrading the system and providing managed hosting services.
Wendy’s International Serves up Automated Claims Handling, Significantly Cuts Costs with CSC’s RISKMASTER RISKMASTER helps Wendy’s handle 15,000 to 16,000 reports annually—a job that would be impossible without RISKMASTER’s scripting capabilities, which allow automated responses to the wide variety of claims.
Wawa Centralizes Incident Reporting across 560 Retail Stores with CSC’s RISKMASTER Wawa Inc. transformed the incident reporting system that manages claims from more than 560 convenience stores and improved reporting and turnaround time by taking an enterprise approach to risk and claims.
Vulcan Materials Improves Safety and Lowers Premiums with CSC’s RISKMASTER For more than 15 years, Vulcan Materials Company and CSC have worked together to streamline data entry, improve reporting, and bring risks and claims below industry averages. The proof is in their premiums.
Virginia Beach Controls its Destiny with RISKMASTER Virginia Beach, a city with more than 6,000 employees, has experienced a steady rise in claims. Each year, Virginia Beach handles about 5,500 active claims against the city ranging from workers' compensation to auto and general liability cases.
Thomas McGee Doubles TPA Business Without Adding Support Staff Using CSC’s RISKMASTER Thomas McGee L.C. needed a claims system that would deliver timely, comprehensive reports to a diverse client base using its TPA services.
Starbucks Discovers Perks of Using RISKMASTER Starbucks has approximately 6,000 stores globally and sells 20 million cups of coffee a week. Add to these figures 60,000 employees and an expansion rate of about four new stores a day, and the company’s rising risk exposure becomes evident.
Sisters of Mercy Health System Analyzes Workers’ Compensation, Risk Management Data with CSC’s RISKMASTER Sisters of Mercy Health System provides shared services to 18 acute care hospitals, a heart hospital, outpatient care facilities, physician practices, clinics, skilled nursing and long-term residential care facilities in eight states To manage claims, including 3,000 workers’ compensation and professional liability cases annually, the organization needed a flexible system.
RISKMASTER.net to Give CHRISTUS Health Facilities Web Access to Risk Data When it was formed in 1999, CHRISTUS Health needed to find an information system to reduce costs and extend the reach of two large multi-hospital organizations, the Sisters of Charity of the Incarnate Word in Houston and San Antonio.
Public Utility District Consolidates Risk Data with CSC’s RISKMASTER The Snohomish County Public Utility District (PUD) licensed CSC’s RISKMASTER software and went into production in January 2003, consolidating its property damage, liability and workers’ compensation data.
Pacific Gas & Electric Co. Powers up Claims and Collections with CSC’s RISKMASTER Pacific Gas & Electric Company (PG&E), one of the largest combination natural gas and electric utilities in the United States, manages a wide range of claims — from power outages to car crashes with utility poles.
Midwestern TPA Cuts Costs, Improves Reporting with CSC's RISKMASTER A leading U.S. third-party administrator of claims made a significant commitment to better serve its clients through the effective use of information technology by replacing its mainframe-based system.
Intergovernmental Risk Management Agency Quickly Identifies Claims Trends to Focus on Loss Prevention For more than a decade, IRMA used third-party AS/400-based claims management software but that software vendor announced plans to move to a server-based platform and quit supporting IRMA’s AS/400-based system. IRMA looked at other systems on the market and selected CSC’s RISKMASTER.
City of Scottsdale Keeps Pace with Claims Technology with CSC’s RISKMASTER The city of Scottsdale’s risk management department helps control insurance costs by self insuring for a variety of risks — from auto accidents involving city vehicles to workers’ compensation claims.
City of Calgary Centralizes Risk Management Data, Improves Analysis with RISKMASTER Using CSC's RISKMASTER, the city of Calgary tracks 10,000 incidents annually that can lead to claims. Canada's sixth-largest city is improving risk analysis by centralizing risk management data.
MetLife Auto & Home Puts Brakes on Fraud with CSC’s Fraud Evaluator MetLife Auto & Home teamed up with CSC to co-develop Fraud Evaluator, formerly named @First, which increases the quality and speed of referrals to special investigators. So far, the number of claims under investigation has grown 16 percent.
Grange Insurance Instills Consistency in Claims Handling with CSC’s Colossus Grange Insurance of Columbus, Ohio, chose CSC’s Colossus in 1998 to help bring consistency and discipline to the way its claims representatives evaluated bodily injury claims.
Michigan Hospital Association Taps Internet to Streamline Disability Management MHA Service Corporation serves as a third-party administrator (TPA) to hospitals, nursing homes and clinics in Michigan, and the organization also provides loss prevention and occupational safety and health services, supporting 80,000 employees across the state. At any given time, the TPA is administering about 1,000 workers’ compensation claims.
A.O. Smith Streamlines Underwriting, Lowers Cost U.S. manufacturer A.O. Smith needed a system that would collect and manage risk and claims data from for a variety of coverages across an increasingly global enterprise.

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