Fresh Thinking Takes Business Transformation to a New Dimension

Customers are more demanding than ever. So are the industry’s regulators.

Competitive pressures are intensifying and budgets are constrained. Insurers need to keep an ever-watchful eye on their operating cost, especially in times of financial constraint and prudency. Every pound spent must deliver tangible benefit. Painful lessons are being learned as processes that once worked well are ill-equipped to cope with today’s more challenging conditions.

That’s why so many traditional projects deliver only narrowly focused, short-term benefits while others are abandoned or simply fail, expensively, often masking wider enterprise-wide deficiencies. And all the time, customer expectations for a faster, lower cost, more personalised experience are rising inexorably.

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