Success Stories
Ohio Mutual Insurance Improves Policy and Claims Services with CSC’s POINT IN Software
Client:
Ohio Mutual Insurance GroupChallenge:
- Replace an ailing system with one that integrates the entire insurance process and speeds Web-based services to staff, agents and customers
Solution:
- CSC’s POINT IN suite for an integrated insurance enterprise, including claims, billing and collections, reinsurance and data reporting
Results:
- Reduced time to market, increased staff productivity 18% and decreased turnover 28% in the first year
After more than a century in business, Ohio Mutual Insurance Group faced its biggest challenge ever — increased competition and a computer system that couldn’t keep pace. In fact, not long before President and CEO Jim Kennedy joined the company, Ohio Mutual’s core processing system underwent a prolonged outage.
Fully Integrated Approach to Processing
Ohio Mutual looked at other IT companies, but chose CSC for its ability to work as a partner — not as a vendor. CSC worked closely with Ohio Mutual to determine the best way to deliver the stability and flexibility the company needed. Ohio Mutual decided to replace its processing system with CSC’s POINT IN suite — Web browser-based software that integrates the entire insurance enterprise including claims, billing and collections, reinsurance administration and insurance data reporting.
“CSC clearly brought a team approach to the demonstration,” said Scott Mackey, assistant vice president of Business Insurance Underwriting for Ohio Mutual. “The other companies would talk about their functionality and how it can benefit you, but they never really tried to find out how we do business and how their products could better serve us. As a matter of fact, that’s how we ended up with CSC’s Advanced Claims system. We had some unique needs on the claims side that frankly none of the other systems we reviewed could completely address.”
Enhanced Agent Relationships, Claims Services
Early on, Ohio Mutual experienced tangible speed-to-market benefits. Staff productivity with POINT IN increased up to 18 percent over the first year, and in 2005 Ohio Mutual achieved the largest annual net operating profit in company history. Staff turnover decreased 28 percent with the implementation of the more user-friendly software.
Ohio Mutual has leveraged POINT IN, POINT IN Underwriting and POINT IN Agency Link to go beyond simple Web-based quoting to full underwriting and the actual issuance of policies in real time from the agent’s desktop.
The company also replaced its claims system with POINT IN Advanced Claims — a centralized, paperless system with a detailed adjuster diary, automated workflow and Web-based notice of loss. Almost immediately, adjusters were closing smaller claims out in the field and cutting days off the time needed to process larger claims.
Positioned for Growth
Throughout the implementation of POINT IN, Ohio Mutual worked with CSC’s Innovation Community program to include several modifications in the base software. This will allow the company to avoid retrofitting code as it upgrades to newer versions of POINT IN. Ohio Mutual is also active in CSC’s users’ community, which influences the ongoing development of the software.
“CSC’s software lets us consider additional states, additional products and alternative ways of pricing our products,” Kennedy said. “Our relationship with CSC is helping to enable our vision of the future of Ohio Mutual.”
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Download the full case study (1.11 MB PDF).