Streamline the entire claims management process.
Claims Desktop seamlessly integrates software tools to help North American property and casualty adjusters evaluate bodily injury, detect fraud, manage litigation and access third-party sources of information.
Ensuring consistent practices across a claim department is vital to ensuring productivity, encouraging best practices and discouraging inconsistencies. CSC’s Claims Desktop™ integrates a comprehensive set of software tools that help train adjusters and then aid them in managing litigation, evaluating bodily injuries and fault, detecting fraud and accessing third-party information sources.
The Benefits of CSC's Approach
Controlling costs, ensuring fair and consistent decisions, and providing adequate training for adjusters are among the difficult challenges faced by property and casualty claim departments. Claims Desktop’s single, Web-based user interface integrates all claim functions, including those driven by solutions from other vendors. Claims Desktop allows the sharing of data across multiple applications, helping to ensure that adjusters manage tasks with best practices drawn from across the industry and defined by each insurance company.
The result is a system that reduces administrative claim costs, improves adjuster productivity and customer service, ensures consistent claim-handling practices, increases the benefits of evaluation and litigation-management tools, and facilitates claim profiling and intelligent claim routing. Reporting functionality is broad, as well, including a Negotiations Flash report feature that provides key information such as negotiation points and demand/offer history.
Using Claims Desktop, every claim professional works from the same base of expertise, gathered from more than 30 years of CSC’s work with claim departments at more than 200 insurance companies worldwide. Equipped with the industry’s most advanced tools in a processing environment that fosters best practices and collaboration, adjusters using Claims Desktop are empowered to handle claims in a timely manner based on company guidelines while using and advancing best practices.