Commercial Carrier Moves into New Markets with Integrated Platform

Builders Mutual, a commercial insurance carrier focused on the construction industry, foresaw a looming crisis in 2006 as the economic slowdown began impacting building projects. The majority of the company's clients were home builders, and the residential market was weakening rapidly.

Management made a strategic decision to move into a higher-growth segment of the commercial market, covering larger projects such as offices and multi-occupancy buildings, and expand into new geographic areas. However, this shift relied on improving communication with agents and providing faster turnarounds on quotes. Read more about how Builders Mutual modernized its systems.