Leading U.S. Carrier Improves Service While Cutting IT Support in Half

Progressive Insurance, which built its brand on giving customers more options, offers up to 10 different billing plans depending on the state. Consequently, as the company grew, the task of maintaining the technology to support all those billing options was growing increasingly challenging.

The old system had become unstable, and it was hampering the Mayfield Village, Ohio-based carrier’s ability to manage new rates, billing schedules, endorsements and collections across 50 states and the District of Columbia. Progressive, a pioneer at writing insurance over the Web, relies almost exclusively on its in-house IT organization for major technology initiatives. However, for the billing system, the company considered looking outside. Read more about Progressive’s billing software.