Regional Carrier’s Real-Time Portal Drives New Business Submissions

During a recent annual meeting of Cumberland Insurance Group, one of the company’s independent agents stood up to comment on Cumberland’s new Web portal. Agents are free to stand during the meeting and say whatever they like to the company’s board and senior management. So when an agent stands, everybody listens. In fact, they listen intently.

Rather than voicing a complaint, the agent praised Cumberland’s rollout of real-time quoting over the Web, telling the board, “I work with many carriers in my organization and all the big boys are here. When it comes to the ease of doing business you’re right there with them.” Read more about Cumberland’s Web strategy.