End-to-End Management of Independent Adjuster Relationships

CSC’s Independent Adjuster Manager™ software streamlines the management of the entire independent adjuster relationship, from the assignment of claims to the review and approval of expenses. Independent Adjuster Manager integrates with leading independent adjusters’ assignment systems to eliminate duplicate entry of claim information and improve the overall communication between claim reps and adjusters.

Brochure

Independent Adjuster Manager
Independent Adjuster Manager gives claims organizations Web-based tools to improve relationships with independent adjusters and lower costs.

Developed in cooperation with a leading U.S. property and casualty insurer to manage more than $25 million in annual outside adjuster expenses, Independent Adjuster Manager is a Web browser-based tool that manages every step in the process:

• Electronic assignment of claims
• Online questions and answers
• Standardized Task Codes to simplify billing and performance tracking
• Electronic submission of invoices
• Automated bill review
• Evaluation of outside firm performance.

Streamline Assignment Process, Reduce Errors

Independent Adjuster Manager streamlines the process of selecting vendors and making assignments. An insurer’s claim representative uses the system to select the appropriate vendor based on geographic location and qualifications for doing the work. To save time, the software integrates with an insurer’s existing claims administration system to automatically populate the assignment fields with available claim information.

Claim personnel can electronically attach claim-related documents and select specific tasks for adjusters to perform. Independent adjusters are notified of new assignments by e-mail, avoiding telephone calls and faxes, and claim reps receive electronic confirmation that the assignment has been received by adjusters.

Question-and-answer fields allow claim reps and adjusters to collaborate on assignments — while documenting all conversations about their scope and progress.

Automate Bill Submission and Auditing

Independent Adjuster Manager’s electronic invoicing and auditing features incorporate an insurer’s billing guidelines and rates into the system, eliminating much of the conflict associated with the bill review process.

The Web-based software validates invoices against pre-set billing guidelines and rates before they are submitted to the insurer. This automated auditing process prevents outside adjusters from charging excessive rates or billing for unauthorized activities. It eliminates common mistakes such as:

• Duplicate entries in an invoice or across multiple invoices
• Mathematical errors
• Billing for unassigned tasks or inconsistent activities
• Non-billable administrative expenses
• Inadequate or vague task descriptions
• Grouping multiple tasks in one time increment (blocked billing)

Monitor Performance, Identify Trends

Centralizing tasks and invoices gives claim managers a clear picture, for the first time, of how well independent adjusters are complying with company guidelines. Independent Adjuster Manager provides detailed reports that help managers identify trends by individual adjusters or across a vendor’s entire network of adjusters. Management reports include:

• Compliance analysis
• Compliance details
• Independent adjuster company trends
• Independent adjuster company comparison

Independent Adjuster Manager saves insurance companies money by controlling charges and streamlining the process of managing independent adjusters.

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