CSC Case Studies

Case Studies

Hitachi Capital Insurance Launches New System in Record Time In April 2004 when Hitachi Capital Corp. acquired UNUM Japan to form Hitachi Capital Insurance Corp. (HCIC). Just eight months prior to the acquisition, HCIC had no software application to support the sale its new fire insurance product for homeowners.
Grange Insurance Instills Consistency in Claims Handling with CSC’s Colossus Grange Insurance of Columbus, Ohio, chose CSC’s Colossus in 1998 to help bring consistency and discipline to the way its claims representatives evaluated bodily injury claims.
Unitrin Business Insurance Launches Innovative Commercial Package Policy with CSC’s BPO Services To accelerate its growth plan, Unitrin Business Insurance worked with CSC to launch an Internet-focused business plan through a business process outsourcing (BPO) relationship.
Thélem assurances and CSC Join Forces to Develop the P&C Version of GraphTalk A.I.A Formed in 2004 from the merger between Assurances Mutuelles de l’Indre and Mutuelles Régionales d’Assurance, Thélem assurances needed to replace its administration system with a solution that was scalable to support business growth.
Swiss Re Benefits from Enhanced Global Reporting and Achieves Significant Process Cost Savings Swiss Re is the second largest reinsurance company in the world, and aims to match its growth objectives with increased efficiency of its global operations
Southern Farm Bureau Casualty Improves Services, Management Information with CSC’s Exceed Faced with the challenge of supporting more than 3.1 million policies on separate processing systems, Southern Farm Bureau decided to completely replace its systems with advanced, Web-based software.
Ohio Mutual Empowers Adjusters And Improves Claims Efficiency Ohio Mutual replaced its aging claims system with CSC’s POINT IN Advanced Claims and brought efficient, productive capabilities to its claims handling, claims analysis and reporting capabilities.
Norwich Union Extends Processing to Brokers, Call Operations and Banks A leading European carrier worked with CSC on the development of an advanced insurance processing system that lowered the company’s IT costs and extended Web-based services to agents, brokers and claims personnel.
Frankenmuth Mutual Insurance Streamlines Claims with CSC's Exceed Frankenmuth Mutual Insurance was looking to expand outside the Midwest and decided to replace its claims system as part of a fully integrated approach to modernizing the company's core insurace system.
Accident Fund Fuels National Expansion with CSC’s Technology, Outsourcing Services CSC’s BPO operations processed business from the new states using POINT IN, the leading policy administration system for midsized P&C companies that supports all personal and commercial lines of business.
Zurich Switzerland Improves Motor Claims Adjusters’ Productivity by 25 Percent Using CSC’s KDX Zurich Switzerland decided in 2001 to remodel its damage assessment and repair process by creating an electronic workflow for claims. The company chose CSC’s KDX to serve as its central system.
Workers’ Compensation Insurers Expand Nationwide, Launch Innovative Products with CSC’s Outsourcing Services CSC has helped workers’ comp carriers expand nationally, extend Web-based services to agents, rapidly deploy innovative products and meet regulatory requirements including NCCI reporting.
West Bend Mutual Insurance Speeds Claim Processing, Extends Information to Agents with CSC’s Exceed Claims West Bend Mutual talked to CSC about a strategy of integrating CSC’s Exceed Claims component with the company’s legacy policy administration system and new software for check processing and payment reconciliation.
Tennessee Farmers Mutual Insurance Builds Highly Efficient Business with CSC’s Systems, BPO Services Tennessee Farmers Insurance has built a highly efficient business with CSC’s systems and BPO services.
Swiss Re CyberComp Launches Insurance Business in 30 Days with CSC's BPO Solutions Swiss Re launched a virtual company with CSC's support that supports rapid Web-based quoting and approval of workers' compensation coverage for agents in 25 states.
State Auto Expands into New Markets and Keeps Pace with Technology, Fueled by CSC’s Software After a series of acquisitions launched State Auto past $1 billion in P&C premium and into 27 states, the insurer turned to CSC to simplify and advance its IT environment
Ohio Mutual Insurance Improves Policy and Claims Services with CSC’s POINT IN Software After a system outage revealed Ohio Mutual Insurance Group’s processing limitations, the company worked with CSC to replace its systems, streamline processes and roll out Web-based services to agents.
Insurance Corp. of Hannover Improves Market Flexibility, Offers Internet Services with CSC’s BPO Operations Administering a wide range of insurance programs for agents across the United States poses a challenge to Insurance Corporation of Hannover.
Danish Re Enters Global Reinsurance Market and Lloyd’s, with SICS/nt P&C Entering the key London market via a Lloyd’s syndicate meant newcomer Danish Re had to find an administration system that could cope with the demands of a growing global reinsurance business and comply with the strict self-regulatory requirements imposed by Lloyd's of London. It found the solution in CSC’s SICS/nt P&C.
Cypress Property & Casualty Grows from Startup to Regional Carrier with CSC’s BPO Services Cypress Property & Casualty used outsourcing services to launch a virtual P&C company in Florida that soon expanded into Texas, freeing the company to focus on sales, marketing and underwriting.