Business performance and technology have never been so interdependent. You're under pressure to deliver both results and value from IT investments — and reduce costs at the same time. We can help you bridge the gap between IT management metrics and business priorities.
PowerView BSM helps you measure how your IT services are performing and delivering business value. It aligns IT services with business objectives, requirements, metrics and results. Our unique methodology helps you make the shift from the traditional technology-focused IT support to a model where its services are aligned with business needs.
PowerView BSM combines process mapping, automation, and visualization to demonstrate the value that IT delivers to the business, helping you to better target resources and justify investment in IT development.
Why CSC?
- PowerView BSM delivers measurable results
- We offer a business-driven, rather than technology-driven, approach
- We use a proven, repeatable methodology for mapping IT services to business processes
- We have proven experience and results in implementing BSM solutions and IT service transformation and management
- We deliver a complete BSM solution (including application monitoring) at an extremely competitive price
- Synthetic transaction monitoring for key applications and a BSM dashboard showing the performance by location can be deployed within weeks
Our three-phase approach
- Phase 1: Plan — Create an integrated, end-to-end view of applications and infrastructure performance
- Phase 2: Build — Map the critical business process and define business requirements, performance metrics and reports
- Phase 3: Operate — Implement a sophisticated tool set and automated capabilities to drive cost reduction, process control and advanced root cause analysis
For more information
Contact us to learn more.