CSC's Contact Center Solutions Center of Excellence delivers turnkey, multichannel customer service solutions for public sector and commercial clients across business sectors from banking and government to transportation – and everything in between.
Our responsive, scalable and fully integrated approach delivers information through multiple delivery channels – including phone, email, IVR, portals and IM/Web chat. Four regional contact center locations, with 1000+ customer service representatives (CSRs), manage more than 13 million calls a year for our clients.
Our business processes adhere to rigorous industry standards and are validated by an independent third-party auditor. You can be assured that our cost-effective and efficient contact centers provide the highest-quality services available in the industry today.
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Learn More Our Brochure (PDF, 741KB) Contact us today. See our entire suite of Unified Communications and Collaboration solutions. |
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Multi-channel Contact Center Services:
- Project management
- Quality management
- Inbound contact processing
- Workforce management
- Training management
- Security management
- Multilingual Support – ability to support 150 languages
- Fulfillment
Technology-enabled Solutions:
- IVR development/management
- Content development/management
- Network and telecommunication management
- Computer Telephony Integration (CTI)
- Application development
- Web hosting services
News
CSC's Contact Center Solutions Center of Excellence Achieves COPC Certification. Learn more at COPC.com.
For Additional Information
Learn more about our GSA USA Contact – Contact Center Services.
To customize our solution to meet your needs, please contact us.