CSC's Contact Center Solutions Center of Excellence delivers turnkey, multichannel customer service solutions for public sector and commercial clients across business sectors from banking and government to transportation – and everything in between.
Our responsive, scalable and fully integrated approach delivers information through multiple delivery channels – including phone, e-mail, IVR, portals and IM/Web chat. Four regional contact center locations, with 1000+ customer service representatives (CSRs), manage more than 13 million calls a year for our clients.
Our business processes adhere to rigorous industry standards and are validated by an independent third-party auditor. You can be assured that our cost-effective and efficient contact centers provide the highest-quality services available in the industry today.
Our Brochure
Spotlight on Training
Focus on Excellence
Unified Communication
The Knowledge Lifecycle
QualityFirst Program
Multi-channel Contact Center Services:
- Project management
- Quality management
- Inbound contact processing
- Workforce management
- Training management
- Security management
- Multilingual Support – ability to support 150 languages
- Fulfillment
Technology-enabled Solutions:
- IVR development/management
- Content development/management
- Network and telecommunication management
- Computer Telephony Integration (CTI)
- Application development
- Web hosting services
News
CSC's Contact Center Solutions Center of Excellence Achieves COPC Certification. Learn more at COPC.com.
For Additional Information
To customize our solution to meet your needs, please contact us.