Businesses are turning to multi-provider sourcing to provide the innovative, flexible, 'best-of-breed' IT services that they need to grow and increase profitability. The potential benefits are substantial, but if not managed effectively, these complex relationships can compromise service levels, reduce operational efficiency, stifle innovation, and lead to unexpected costs. To realize the benefits, you need to implement new frameworks for management and communication, re-skill retained IT, and measure performance based on the value delivered, not purely technical SLAs.
Benefits
CSC's Multi-Provider Governance offerings help reorganize, align and manage multi-provider services more effectively.
- Focus IT on business objectives and delivering improved ROI
- Operate retained IT and service providers as a coordinated organization
- Scale IT resources to meet demand and exploit change more quickly
- Leverage capabilities from multiple providers to create value for the business
- Achieve excellence in service levels, end-to-end, with effective management
Capabilities
Selecting 'best-of-breed' providers for each IT service holds the promise of the best quality of service and access to industry-leading expertise and the latest technology as it emerges. But IT services are rarely truly discrete. Our configurable solutions include three levels of engagement: Assessments, Projects and Services. This strategy starts your business on the journey to managed services, linking business effectiveness and IT to achieve and maintain growth.
Assessments
Implementation Projects
Services
Contact us to learn more about CSC's Multi-Provider Governance offering.
Making more possible
Read our white paper about solving the six key challenges of multi-provider outsourcing to deliver increased business value
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