Business Service Management

Optimize the Business Value of your IT Services
Business performance and technology have never been so interdependent. Business leaders are under pressure to deliver both results and value from IT investments while reducing costs. Business Service Management (BSM) measures how a business’ IT services are performing and delivering business value. It is a model where IT services are fully aligned with business objectives, requirements, metrics and results. Our unique methodology designed helps you make the shift from the traditional technology-focused IT support to a model where its services are aligned with business needs—PowerView BSM.

PowerView BSM is based on a three-phased approach:

• Phase 1: Plan — Create an integrated, end-to-end views of applications and infrastructure performance
  
• Phase 2: Build — Map the critical business process and define business requirements, performance metrics and reports
  
• Phase 3: Operate — Implement a sophisticated tool set and automated capabilities to drive cost reduction, process control and advanced root cause analysis

Benefits

PowerView BSM enables an end-to-end view of the performance and activity of your business environment. It allows you to monitor and manage your infrastructure and application platforms, by providing a proactive view of the factors that can disrupt service.

• Aligns operations and performance reporting with business process
  
• Provides real-time and historical views of performance through customized dashboards
  
• Enhances change management by clearly identifying the potential impacts of change to IT and business managers
  
• Leverages and enhances existing IT toolsets, enabling a targeted approach to IT investment

Capabilities
With PowerView BSM, we provide the skills, products and analytics needed to deliver a packaged solution to clients. Our approach is incremental in allowing capability to be added in a phased approach, and allowing adaptation to occur in line with organizational maturity. Beginning with the base foundation, we utilize a central portal that provides the tools and metrics to better manage and align IT investments. Secondly, we can add capability around the discovery, interdependency and visual mapping of business applications. CSC can then provide solutions around understanding the performance of the business application as seen by the end users. Finally, we wrap all of this into a business-service aligned dashboard, allowing IT services to be viewed from the perspective of the business it supports.

To learn more about CSC's PowerView BSM, please contact us.