CSC Case Studies

Case Studies

Accident Fund Fuels National Expansion with CSC’s Technology, Outsourcing Services CSC’s BPO operations processed business from the new states using POINT IN, the leading policy administration system for midsized P&C companies that supports all personal and commercial lines of business.
Airline Transition Without Turbulence Scandinavian Airlines Group (SAS) has built a reputation for reliability and strong customer service. SAS chose CSC to outsource its IT operations because CSC's ability to handle both systems and staff could preserve that reputation.
BAE Upgrades IT Infrastructure, Saves Millions BAE Systems outsourced its IT infrastructure using CSC's myWorkStyle, saving $55 million over four years while improving end-user services.
BP Makes the Case for Connecting Field Workers CSC is helping global energy company BP transform its field workers into a connected, real-time workforce using mobile digital devices instead of traditional paper-based processes.
Consolidation Across Otis Sites Generates Cost Savings, Enhances Efficiencies CSC reorganized Otis’ server environment and consolidated servers and equipment, for a significant reduction in cost and an improvement in efficiency.
CSC and BAE Systems: Innovation Through Partnership Working with CSC, BAE Systems has achieved a number of strategic business goals including significant operational savings and reduced procurement costs.
CSC Executes a Near-Flawless Mainframe Migration for Hamilton Sundstrand The CSC team executed a near-flawless migration of a Hamilton Sundstrand mainframe system from Rockford, IL, to CSC’s Meriden Data Center in Meriden, CT.
CSC Helps Baker & Taylor Meet the Challenges of a Demanding Market Since 1996, CSC has helped Baker & Taylor keep pace with change in a challenging, fast changing market.
CSC’s Expertise and Flexibility Help WCI Steel Stay Responsive to Customer Needs The outsourcing relationship with CSC has helped WCI Steel focus on customer needs and find innovative ways of improving services to its customers.
Delivering a More Stable, Flexible Environment at Reduced Cost SAS, the Nordic Region’s largest listed airline, had ambitious cost savings targets for its desktop services and future upgrades. Through the implementation of CSC’s myWorkStyle, SAS met their cost savings targets and has improved the delivery of end-user services.
Department of Education (U.S.): SOA Framework Helps Align IT and Business Needs More and more enterprises are using Service Oriented Architecture (SOA) as a means of improving business operations, not only in the private sector, but also in the federal government. A team of CSC integrators developed the SOA Framework, which has helped the U.S. Department of Education (ED) simplify its enterprise architecture and align its IT portfolio with its business needs.
Innovative Approaches to Customer Satisfaction at the UTC Account CSC has developed a host of innovative surveys to continually improve customer satisfaction at the UTC Account.
Insurance Corp. of Hannover Improves Market Flexibility, Offers Internet Services with CSC’s BPO Operations Administering a wide range of insurance programs for agents across the United States poses a challenge to Insurance Corporation of Hannover. Part of one of the world’s largest reinsurers, Hannover Re. the subsidiary relies on CSC's business process outsourcing (BPO) services for policy administration, agency accounting and statistical reporting.
ITO Improves Flexibility, Efficiency for Textron's Diverse Businesses CSC refreshed Textron's IT infrastructure, delivering increased efficiency and greater flexibility to diverse business units.
Leaving Legacy Behind, DuPont Europe Moves to Global SAP Environment When DuPont moved its European business units to a global SAP environment, it also needed to bring over data and business processes buried in legacy applications. DuPont turned to CSC to manage the SAP migration and ensure a smooth transition for thousands of European employees.
Motorola's China Hub Boasts Latest Technology Motorola recently opened the Motorola China Innovation Center (MCIC) and CSC played a key role in the project, from designing the IT infrastructure to providing expertise in such areas as cabling installation and server migration.
New England Hospital Sees Benefits From Improved Billing Process CSC worked with a 300-bed community hospital in New England to improve its billing process, which has resulted in more accurate invoices and increased revenue.
Outsourcing Fuels British Nuclear's Future When British Nuclear Fuels (BNFL) faced new decommissioning and privatization challenges, it knew sweeping changes to the business were in order if it were to successfully compete in the open market. Knowing that IT transformation would be vital to this effort, BNFL called on CSC to deliver a unified system that would improve operational visibility and cut IT costs by nearly a third.
Pioneer Europe Transformed Into a More Agile Company with Help from CSC Pioneer Europe needed a business structure that could evolve as rapidly as the audio and video technology it creates. The company turned to CSC to help streamline its European subsidiaries and implement a flexible central organization.
Renault Sharpens Global IT Focus Renault Sharpens Global IT Focus
Responding Quickly and Flexibly to UTC Fuel Cells’ Growing Needs CSC has been working closely with UTC Fuel Cells to support the company’s rapid growth and joint-venture initiatives.
Revitalizing the Help Desk at UTC CSC rolled out a series of help desk best practices that have resulted in a transformation and revitalization of the help desk at UTC.
Roswell Park Cancer Institute Automates Business Processes With CSC's help, Roswell Park Cancer Institute successfully implemented the first phase of a state-of-the-art solution that is providing many positive benefits, including improved business processes and workflows.
Serving a Virtual World For one of CSC's large commercial clients, we developed a first-of-its kind server virtualization environment using Sun Microsystems’ Solaris Containers technology. We reduced the number of servers in the data center, which saved our client time, space and money.
SNCF Cleans Up With Six Sigma CSC and French railway company SNCF used Six Sigma to solve cleaning problems and improve processes.
Sun Microsystems Transforms Applications Business With Help From CSC For more than 20 years, Sun Microsystems has been at the forefront of technology innovation, and the company is currently undergoing a major transformation that is changing the way it does business. To remain competitive globally, Sun is handing much of the responsibility for its application development and support to CSC. Sun will also build on CSC's contract base and industry experience to go to market more effectively
Sunshine State Insurance Rolls Out Internet Services to Agents with CSC’s BPO Operations Sunshine State Insurance rolled out Web services to agents and weathered four hurricanes with CSC's BPO services.
Swiss Re Benefits from Enhanced Global Reporting and Achieves Significant Process Cost Savings Swiss Re is the second largest reinsurance company in the world, and aims to match its growth objectives with increased efficiency of its global operations
The 21st Century Help Desk CSC's integrated service center desk for BAE Systems has evolved into an innovative, end-to-end solution that has saved the client millions of dollars.
Transforming IT at Sikorksy CSC has been working closely with Sikorsky to standardize and improve the IT infrastructure throughout the company.
U.S. Army Materiel Command (AMC) Modernizes Logistics Capability by Outsourcing to CSC. When the U.S. Army Materiel Command (AMC) contracted with Computer Sciences Corporation (CSC) to modernize its logistics automation support capability, it initiated the first government contract in which both modernization and day-to-day operations were outsourced to one IT services provider, CSC.
Unitrin Business Insurance Launches Innovative Commercial Package Policy with CSC’s BPO Services To accelerate its growth plan, Unitrin Business Insurance worked with CSC to launch an Internet-focused business plan through a business process outsourcing (BPO) relationship.
ZAK Designs: Dinnerware Manufacturer Served With Oracle Software Suite by CSC If you see children's dinnerware featuring the likeness of SpongeBob, Scooby-Doo or a popular Disney character, chances are it is a product of Zak Designs, a fast-growing privately held company based in Spokane, Wash. When Zak Designs was looking to replace its legacy applications with an Oracle software suite, they relied upon the experience and expertise of CSC's Global Oracle Practice to get the job done.
Zurich Financial Services: IT Budgets Down 20 Percent, Productivity Up Zurich Financial Services is improving IT productivity, achieving 50 percent more flexibility in software component use, and enhancing business processes to support market growth — due to a seven year applications outsourcing contract with CSC.

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