CSC Dynamic Desktop Brings Cloud Computing to Royal Mail
- Find an IT solution that would allow Royal Mail and its telesales agencies to work together efficiently – but one which could be deployed rapidly, be scaled as demand dictated, was highly secure and demanded little or no capital expenditure.
- CSC Dynamic Desktop. It moved all processing, applications and data storage for all the agencies into a single Royal Mail location and yet allowed those agencies to access this securely. It was as though it were installed on their own machines at their own locations, no matter what those machines might be.
- The marketing campaign expanded by 50 percent. And because Dynamic Desktop is an on-demand managed service where Royal Mail only pays for usage, bringing extra resources online is simple and cost-effective. New agencies are up and running in weeks rather than months.
Royal Mail identified potential market growth of around £1.4 million a month among the UK’s 2.5 million Small to Medium Sized Businesses (SMBs). Royal Mail needed an IT solution that would allow the organization and its telesales agencies to work together efficiently. The solution also needed to be one which could be deployed rapidly, be scaled as demand dictated, was highly secure and demanded little or no capital expenditure.
Consistent, familiar desktop experience
Royal Mail decided CSC’s Dynamic Desktop and cloud technology was the ideal solution. It would move all processing, applications and data storage for all the agencies into a single Royal Mail location and yet allow those agencies to access this securely. It was as though it were installed on their own machines at their own locations, no matter what those machines might be.
In practice this meant that every agent could work on a single, consistent, familiar and easily deployed desktop, complete with operating system, configured applications, and all their files and settings. Royal Mail, however, still retained full control, custody and ownership of the applications, data and licences.
Fast and seamless
Remarkably, Dynamic Desktop technology also allowed this to be achieved within six weeks, and with integration so seamless and transparent that customers would experience an identical service whether talking to agencies or Royal Mail directly.
“Our success with this ongoing project is down to involving stakeholders from across Royal Mail, not just in our various technology groups but also HR, Finance and so on," says Paul Shephard, Royal Mail Service Excellence Manager, "Equally was the way we involved the agencies that were the intended users of the service. And above all, working with CSC, drawing on their knowledge and their genuine commitment to us, has made all the difference.”