Global Media Relations
Director, Investor Relations
CSC Positioned in “Leaders” Quadrant of Leading Industry Analyst Firm’s Help Desk and Desktop Outsourcing Reports
News Release -- August 28, 2012
FALLS CHURCH, Va., Aug. 28 – CSC (NYSE: CSC) announced today that it has been positioned in the “Leaders” quadrant of two Gartner reports, “Magic Quadrant for Help Desk Outsourcing, North America” and “Magic Quadrant for Desktop Outsourcing Services, North America.” The Help Desk Outsourcing report reviewed 18 providers of help desk outsourcing services and examined their vision and ability to execute for these services. The Desktop Outsourcing report examined 17 suppliers’ vision and ability to execute and deliver desktop managed services.
“CSC’s ‘Leaders’ quadrant position for Help Desk and Desktop Outsourcing for North America validates the value CSC delivers to our customers,” said Gary Budzinski, president, Global Infrastructure Services, CSC. “We believe this achievement reflects CSC’s ability to lead client innovation and deliver consistent industrialized workplace services to our customers across the globe.”
According to Gartner’s North America Help Desk Outsourcing report, “This Magic Quadrant is designed to help organizations identify and evaluate help desk outsourcing external service providers in North America. The providers assessed can all provide help desk services, but their competencies and offerings vary. Clients should base their selections on detailed evaluations of their outsourcing scope, objectives and evaluation criteria (including functional and technical requirements), as well as the providers’ ability to fulfill the scope while satisfying key evaluation criteria.”
Gartner’s North America Desktop Outsourcing Services report states, “This desktop outsourcing service market is complex because of buyers’ varying needs, the growing intricacy and requirements of multinational businesses operating in North America, and the ongoing technological advances that add to and change the delivery capabilities of providers. Also adding to this complexity is the new and ever more complex global economy, the number of global delivery opportunities from low-cost countries, the increasing maturity of technology, and disruptive trends, such as the industrialization of IT services and cloud computing.”
Gartner’s “Forecast Analysis: IT Outsourcing, Worldwide, 2011-2017, 2Q12 Update” indicates that the mature desktop outsourcing service market in North America was worth $9,371 million in 2012 and will grow to $10,640.2 million in 2017, with a compound annual growth rate (CAGR) of 2.8%. Additionally, the North American help desk outsourcing market will grow at a CAGR of 3.6% from 2012 ($11.4 billion) to 2016 ($13.2 billion). In 2011, this market was worth $11.1 billion.
Sources: Gartner, Inc., Magic Quadrant for Help Desk Outsourcing, North America, Helen Huntley, et al, July 24, 2012; Magic Quadrant for Desktop Outsourcing Services, North America, David Edward Ackerman, et al, July 24, 2012.
About the Gartner Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 96,000 employees and reported revenue of $15.8 billion for the 12 months ended June 29, 2012. For more information, visit the company’s website at www.csc.com.