Co-operative Insurance Selects CSC Software to Enhance Claims Management
News Release -- March 27, 2012
Regional Carrier Licenses RISKMASTER, Vendor Solutions Suite, 2Work for Adjusters
FALLS CHURCH, Va., March 27 – CSC (NYSE: CSC) today announced that Co-operative Insurance Companies of Middlebury, Vt., has licensed CSC software to enhance its claims operations. The firm, which insures farms, homes, automobiles and businesses in Vermont and New Hampshire, has selected CSC’s RISKMASTER to accelerate claims processing, Vendor Solutions Suite to manage relationships with outside vendors and 2Work for Adjusters to support the claims adjustment process in a mobile environment.
With Web-based, service-oriented architectures and function-rich, highly configurable capabilities, these CSC solutions will help ensure timely, accurate and consistent customer interactions and loss payments, while providing management with improved insight and better expense control
“We’re a member-owned company committed to ensuring the best possible customer service for our policyholders,” said Marie Jewett, president and chief executive officer of Co-operative Insurance Companies. “CSC’s software applications will help us achieve that strategic objective by accelerating the claims process, streamlining the work of on-the-go claims adjusters and proactively managing our relationships with outside vendors.”
RISKMASTER automates and streamlines the claims process from first-notice-of-loss to payout — built on a highly configurable, fully Web-based service-oriented architecture for fast implementation. The system helps to ensure timely, accurate and consistent customer interactions and loss payments while providing management insight and improved expense control.
Vendor Solutions Suite helps manage a company’s entire relationship with its third-party suppliers — from assignment of tasks to review and approval of expenses. The intuitive system automates and simplifies the vendor assignment process, tracks performance, promotes best practices and can ultimately lead to lower expenses.
2Work for Adjusters is a mobile application that expedites claims management by making a full range of claims processing transactions available to field adjusters through tablet-sized computers and other mobile devices. Part of CSC’s family of mobile insurance apps, 2Work for Adjusters improves adjuster efficiency and elevates claimant satisfaction.
“With the most intellectual property, the largest customer base and a long-term program for continual innovation for the insurance industry, CSC is leading the way to help companies improve productivity and achieve high levels of customer satisfaction in the claims process,” said Jeffery Schwalk, president of CSC’s Property and Casualty Insurance Division. “CSC technology enables companies of all sizes to enhance the customer experience and increase payment processing efficiency, while lowering the cost of doing business.”
About Co-operative Insurance
Co-operative Insurance Companies has been meeting property and casualty insurance needs since 1915, offering farm, home, auto, business, and other insurance to people in Vermont and New Hampshire. It is committed to protecting members with fast and fair claims service, loss prevention expertise, and local operations. In addition to its headquarters in Middlebury, Vermont, Co-op has regional claims offices and is represented in more than 60 agencies across Vermont and New Hampshire.
About CSC in Financial Services
More than 1,200 major banking, insurance, investment and wealth management, and securities firms rely on CSC’s global financial services team to turn their ambitions into realities. With a track record for delivering software, consulting, and IT and business process outsourcing and services at scale, CSC brings a deep understanding of the financial services business and a collaborative culture to one of the industry’s most engaged client communities. For more information, visit www.csc.com/financialservices.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 98,000 employees and reported revenue of $16.0 billion for the 12 months ended Dec. 30, 2011. For more information, visit the company’s website at www.csc.com