CSC Promotes Vincent Ley to Vice President and General Manager of Its Integrated Customer Solutions
News Release -- January 25, 2012
FALLS CHURCH, Va., Jan. 25 – CSC (NYSE: CSC) announced today that Vincent Ley has been promoted to vice president and general manager of CSC’s Integrated Customer Solutions for its North American Public Sector (NPS) Civil Group. Ley will report to Mike Gaffney, president of CSC’s North American Public Sector Civil Group, and be responsible for ensuring the highest level of quality and service of CSC’s federal customer contact centers, digitization processes and service support centers, which focus on the end-to-end customer service experience encompassing a range of issues, questions and concerns.
“CSC has more than 15 years of experience in planning, implementing and meeting performance measures for call centers. Our commitment to providing successful contact center solutions and service begins with recruiting and hiring high-quality people, like Vincent, to manage and support the operation,” said Mike Gaffney, president of CSC’s North American Public Sector Civil Group. “Vince’s focus on the importance of customer service will be instrumental in continuing to build CSC’s reputation for outstanding contact center service.”
Ley has been with CSC since 2006, when he joined the company through the acquisition of Datatrac Information Services, where he had served as the director of strategic business development since 2002. Most recently, he has served as the customer relationship executive for the Homeland Security business unit where he led the development and execution of long-term integrated client account plans, opportunities and drives resulting in business development efforts.
Ley holds a bachelor’s degree in Mathematics Education from the College of New Jersey.
About CSC’s North American Public Sector
As a go-to partner for critical national programs, CSC offers thought leadership, specialized skills and innovative services in critical areas for government clients. Leveraging a global footprint in both private and public sectors, and experience gained from serving almost every U.S. government agency, CSC’s North American Public Sector (NPS) brings innovative ideas and proven best practices to help the U.S. government meet mission-critical requirements. For more information about CSC’s government solutions, visit www.csc.com/government.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 97,000 employees and reported revenue of $16.2 billion for the 12 months ended September 30, 2011. For more information, visit the company’s website at www.csc.com.