CSC Offers Business Process Management System to Global Property & Casualty Industry
News Release -- June 13, 2011
Proven System Optimizes Critical Business Processes Across the Enterprise
FALLS CHURCH, Va., June 13 – CSC (NYSE: CSC) today announced the expansion of its business process transformation software and services to include the global property and casualty (P&C)/general insurance market. At the heart of the offering is AWD, a business process management (BPM) system built by DST Technologies and deployed by CSC at more than 120 insurance firms around the world.
With its comprehensive, pre-built functionality, AWD enables carriers to streamline and automate end-to-end business processes, including work, people and systems, to lower operational expenses and deliver improved service. As a single platform for imaging, workflow and real-time metrics across the enterprise, it drives efficiency and helps the user to reduce processing errors, providing a central repository for all work in progress and an employee skills inventory, all designed to ensure that the highest priority work is handled by the right person.
“P&C insurers increasingly are seeking tools and technologies to support process modeling, automation and management, particularly in the areas of sales, underwriting, claims and customer service,” said Kimberly Harris-Ferrante, vice president and distinguished analyst at Gartner. “Vertical solutions that come with insurance-specific process flows and content are better suited to providing fast deployment and business results than horizontal solutions and will help insurers streamline processes, reduce the time required for complex and manual processes, and improve customer satisfaction for external processes.”
“Orchestrating the interaction of business processes, people, data and systems is critical for insurers to provide optimal efficiency and quality service,” said Jeffery Schwalk, president of CSC’s Property and Casualty Insurance Division. “Not only is AWD a leading BPM solution helping insurers improve productivity by 25 to 35 percent, it is also the backbone of our global life insurance business process outsourcing (BPO) operations – where we provide industry-leading service turnaround for millions of policies and contracts.”
For more information, visit www.csc.com/awd.
About CSC in Financial Services
More than 1,200 major banking, insurance, investment and wealth management, and securities firms rely on CSC's global financial services team to turn their ambitions into realities. With a track record for delivering software, consulting, and IT and business process outsourcing and services at scale, CSC brings a deep understanding of the financial services business and a collaborative culture to one of the industry's most engaged client communities. For more information, visit www.csc.com/financialservices.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 91,000 employees and reported revenue of $16.0 billion for the 12 months ended April 1, 2011. For more information, visit the company's website at www.csc.com.