CSC Positioned in ‘Leaders’ Quadrant of Leading Industry Analyst Firm’s North America Help Desk Outsourcing Report
News Release -- April 07, 2011
FALLS CHURCH, Va., April 7 – CSC (NYSE: CSC) announced today that it has been positioned in the “leaders” quadrant of the Gartner report, Magic Quadrant for Help Desk Outsourcing, North America. The report published on March 29, 2011, reviewed 21 vendors of help desk outsourcing services in North America.
According to Gartner, “The market for help desk outsourcing services remains mature… vendors have added new tools that have changed and improved their end-to-end delivery capabilities, as well as several alternative call request channels, such as email, instant messaging and Web access, which are now typically included in today's help desk service offerings.” The report continues: “Providers already in the help desk market have access to and are using these new tools and technologies, which is leading to associated process changes. This is leading to inevitable changes in the competitive positioning of providers in the North American help desk market.”
“We view CSC’s Help Desk as the foundation of our entire portfolio of services, and as such have invested heavily in providing the best end user experience possible for customers,” said Tracey Laurence, vice president, Global Enterprise Service Management, CSC. “These results reflect our investment and the passion with which we focus on continuously improving the service as a key differentiator for CSC.”
The report was authored by William Maurer, Bryan Britz, Helen Huntley and David Edward Ackerman and covers leading companies in help desk outsourcing services in North America.
About the Gartner Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC’s advanced capabilities include system design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. The company has been recognized as a leader in the industry, including being named by FORTUNE Magazine as one of the World’s Most Admired Companies for Information Technology Services (2011). Headquartered in Falls Church, Va., CSC has approximately 93,000 employees and reported revenue of $16.2 billion for the 12 months ended December 31, 2010. For more information, visit the company’s website at www.csc.com.